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use of GenoPro

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Author I have a permanent key not a temporary one
484239
Posted Saturday, March 12, 2011 - Post #27974
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GenoPro version: 3.1.0.1
Last Login: Saturday, September 30, 2023
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First of all I wish to say that my english is not very good, so I'll try to explain the facts the best as I can. Two days ago I received a message saying that my key for using GenoPro was to finish on March 13. But on October 24 2010, María Luisa Garcia Cristóbal and me bought your GenoPro for two users as it says below:

Your GenoPro Receipt
 ...

Later we lost the access to our mail and we ask you for another key, but we have paid for the use of the program and our key is permanent.
I hope this explanation will be enough to have things right and I am awaiting for your answer.

                                                                                          Sara Cavanna

Edited: Saturday, March 12, 2011 by GenoProSupport
jcmorin
Posted Sunday, March 13, 2011 - Post #27978
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Gamma
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GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
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We have updated your account to include your 3 emails.  This way, you and your friend may access your purchased registration keys.  If you wish to split the accounts, just send a private emails to support at genopro dot com and we will create two GenoPro accounts, each with a full permanent registration key.

Edited: Sunday, March 13, 2011 by GenoProSupport


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