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Academic Registration Key problem

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Author student can't use my key
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Posted Tuesday, July 5, 2011 - Post #28642
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Hello, I am a professor with an academic restration key. My email address is j***@ct.tamus.edu and the registration key is jason.northrup

I just had a student try to use my academic key and was unable to get the 180-day trial. Here is the email that she received:


To: Rosalind Graves-Mills
       
Dear Rosalind,
You are receiving this message because you requested a registration key to use GenoPro.

Please copy & paste your registration key 8RZ-NCF-ALG-LHN-TMP into GenoPro.
If you are having difficulty entering your registration key, you are welcome to visit http://www.genopro.com/registration/  for step-by-step instructions.

Key: 8RZ-NCF-ALG-LHN-TMP (GenoPro 2011)

Email: r*@hot.rr.com



The Referrer ID '"jason.northrup"' is not valid.


Have a nice day!
The GenoPro Team.


***

Is there a problem with my key or is there something that I need to do to make it useable?

 

Thanks,

 

Jason Northrup, Ph.D.

Edited: Wednesday, July 6, 2011 by jcmorin
jcmorin
Posted Wednesday, July 6, 2011 - Post #28645
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I've edit your first message to remove sensitive information (such as email).

First thanks to participate in the academic program, I can confirm you that your application has been accepted as a professor.

You student did however ask for a 180 days key using an invalid professor referral (I've added yellow to your post to show it).

Ask him to try again without the quote... but I'm taking note to remove the quotes when validate professor academic referral it in the future.


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