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GenoPro version: 2.5.4.1
Last Login: Sunday, April 15, 2012
Posts: 1,
Visits: 2
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When I try to open an existing GNO file, I receive the error :
Cannot import text, format unknown to Genopro
I am new to Genopro, using version 2.5.4.1. The file I want to open may have been generated with an older version.
How about upward compatibility?
Would appreciate any idea on how I can solve the problem.
Cheers - Rainer
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 2 hours ago
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Possibly the file has been corrupted.
Try making a copy of the file and then rename it as a zip file. Then try to open the zip file. If it is a recent GenoPro file it will show which verion is used. GenoPro will import old versions of .GNO files, or give instructions on how to retrieve it. That is why I suspect it is corrupted, possibly the end is missing
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 1 hour ago
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Feel free to send the file to service at genopro dot com and I will try to open it and send you back a .gno file in the latest file format.
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Forum Members
Last Login: Wednesday, June 13, 2012
Posts: 1,
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Hi GenoPro support,
i have same problem with my gno file as above. If i will send you the file could you watch it?
thanks in advance,
Brgds
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 1 hour ago
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Sure, just send your file and I will take a look at it.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 1 hour ago
Posts: 4,887,
Visits: 22,756
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Richious (12-Jun-2012)
i have same problem with my gno file as above. If i will send you the file could you watch it?
The file I received contains only zeroes (nulls). A corrupted file contains ones and zeroes, however this file is like a "blank" file created by another application, or something that went wrong with the storage device (hard disk, flash disk, USB memory stick).
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