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Home » GenoPro Help and Technical Support » Using GenoPro - How to... » How do I download student .gno files so I can see them?


How do I download student .gno files so I can see them?

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Posted Sunday, May 13, 2012 - Post #30131
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GenoPro version: 2.5.4.1
Last Login: Tuesday, May 22, 2012
Posts: 1, Visits: 3
I have students completing an assignment to create a genogram.  Several have submitted the electronic .gno file.  I have downloaded and installed GenoPro on my computer.  Nevertheless, when I try to download the .gno file of the student's genogram, I get an error message that "this page cannot be found."  Need urgent help.  Thanks.
appleshaw
Posted Sunday, May 13, 2012 - Post #30132
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
Last Login: 8 hours ago
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From the Help menu you can obtain Sample files which well test if there is any problem with your GenoPro installation. If these load then there is a problem with the way the students are sending their files.
They can use the Send option of the File menu and use your email address.
Hope this helps
GenoProSupport
Posted Monday, May 14, 2012 - Post #30136
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GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
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The best way to download the .gno files is to open your Inbox with GenoPro.  Every GenoPro user has an inbox to store .gno (GenoPro) files.  To open your Inbox, go to the File menu and select Open Inbox and Online Backups.



You will be asked your email and password.  If you do not know your password, just type anything and GenoPro will offer you the option to resend your password by email.

You will then see a dialog listing all the .gno files sent to you.  Just double-click on the file you wish to open.


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