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GenoPro version: 3.1.0.1
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Hi there
I've generated a report id address: http://saksi.net/puu/saksit/default.htm. One of my family members has a Mac computer and he told me that he is not able to see the family tree graphics? Is this because of his Mac computer or is there propably something else? He has the Adobe SVG Viewer installed. Should he also have Irfanview, Inkscape or some other software as well in order to see family tree graphics? BR, Jarmo
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Monday, March 10, 2025
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Do not know about Macs but if he has svg graphics the tree should be visible.
Alternatively if you have Inkscape on your PC it should generate a pdf version of the tree which he would be able to see.
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Customers
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 5:07 AM
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Hello
Yes, I have both Inkscape and Irfanview in my PC when I generated the Narrative report but it doesn't seem to help. I suppose my family member with Mac doesn't have to have those, I guess? BR, Jarmo
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
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Have a look on the web site yourself. There should be a pdf option available. If not check the options in the IE form. Default should be to write both and whn you open a tree diagram there should be a GenoPro Icon and a pdf icon to switch
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FamilyTrees.GenoPro.com
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I don't have an Apple Mac but I can see your SVG genomap using the Safari browser on my Apple iphone.
Is your family member using Internet Explorer for Mac as their browser? That's the only reason I can think of that they would need the Adobe SVG Viewer for their Mac. It is quite possible that this does not work well. Ask them to ensure that they have the latest Safari browser for their MAC and use that to view your report.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
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Customers
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 5:07 AM
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Hello
Thank you for your kind advise and support. After updating Safari browser my family member is now able to see tree graphics as expected in his Mac computer  . Best Regards, Jarmo
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