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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
Posts: 4,886,
Visits: 22,799
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I am very curious to know what was the reason why GenoPro could not install on your desktop. Again, I cannot recall having see this type of error, and GenoPro has been installed on several million machines. Another possibility is a disk problem where the registry has been corrupted, thus preventing GenoPro from updating the registry to record the registration key.
Have you experienced unusual events on your desktop when running other programs?
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, January 22, 2013
Posts: 4,
Visits: 26
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Well, I did as you asked and, yes, the GenoPro program works on both our laptop and my husband's desktop SOOO...I took my computer in for a tuneup and no viruses, no malware. The suggestion was made that I reformat the hard drive and reinstall Windows along with all my programs. Uhuh, guess I'll use the laptop for GenoPro.
Marg M
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, January 22, 2013
Posts: 4,
Visits: 26
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You got it!. I downloaded GenoPro onto our laptop and transferred my files and everything is working perfectly. Guess I will have to have a tech look at my desktop.
Thanks.
Marg M
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
Posts: 4,886,
Visits: 22,799
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I really have no idea what is going on... I have the feeling there may be a virus on your computer causing GenoPro to behave in a way it never did. I am curious, do you have another computer (perhaps at work, or a friend's computer) where you may install GenoPro and try your registration key. I am sure it will work.
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, January 22, 2013
Posts: 4,
Visits: 26
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There is some irony here. I have used GenoPro for years using it "free"and really liking the program. Felt a little guilty so bought it this week. NOW I have to run it as Administrator, the whole window comes zoomed in and I can't figure out how to turn the zoom off and I can only work on my husband's family tree - mine will not load. A tech at a local computer store suggested I uninstall and reinstall which did nothing. Suggestions and/or explanations would be appreciated.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
Posts: 4,886,
Visits: 22,799
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Hello Marg,The Regedit (Registry) error is probably caused by a security restriction by Windows. For instance, some organizations restrict the installation of software on corporate computers, and therefore the access to the Registry is restricted only to the administrators. I have not seen this error in a decade. Try to run GenoPro as administrator to allow GenoPro to update the Registry to record your registration key.
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, January 22, 2013
Posts: 4,
Visits: 26
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I just bought GenoPro but made a mistake entering my email address. The program is not activated. The attached pops up whenever I open the program.
I now have corrected the email address problem but still can't access the program.
Marg M
Wow! It worked. Thanks so much.
Capture.JPG
(241 views,
16.32 KB)
Edited: Thursday, January 17, 2013 by
1144634
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Customers
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 4, 2022
Posts: 5,
Visits: 12
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Finally I have a result. It turns out I bought Genopro using another email not the one I have currently in my profile. If you had suggested I try any possible email's that I may have used to purchase Genopro in the Registration Recovery then I would have done so. All working now.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
Posts: 4,886,
Visits: 22,799
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A registration key ending with TMP is a temporary key. A purchased registration key ends with 5 digits. If you have purchased GenoPro, then we have your key in our database. Just give us the exact email address you purchased GenoPro and we will update your account. Feel free to use the Account Recovery Wizard to recover your purchased key.
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Customers
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 4, 2022
Posts: 5,
Visits: 12
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I have already used the Account recovery without sucess and it says "4E2-84R-ALC-LDM-TMP expired464 days ago.* This key was purchased on 25 Feb 2011and expired on 12 Mar 2011 for some reason. Why has the registration key expired? Normal 0 false false false EN-US X-NONE X-NONE We seem to be going around in circles without a suitable resolution. Please send me a registration key that is valid please. You should have access to my account to verify that I have paid for a registration key!
Edited: Tuesday, June 19, 2012 by
GenoProSupport
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