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Problem with Academic Key
Problem with Academic Key
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Author
1099753
Posted Thursday, August 16, 2012
-
Post #30530
Forum Newbie
GenoPro version: 2.5.4.1
Last Login: Friday, December 4, 2015
Posts: 1,
Visits: 2
I am having trouble with my email
address
. I have requested an
academic key
for my
students
, and am trying to verify that they will be able to use the software. When I request the academic key with my referrer ID, I get an email
error
. It says it is unable to contact the server. Will my students also have this problem? Is there a way around this?
Thank you,
Tracy Schluter
jcmorin
Posted Friday, August 17, 2012
-
Post #30534
Forum Master
Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
Did you received the email? Sometime mail server are temporary down or configured, the server will re-try to
send
the email anyway.
If a student use an email @gmail we will send the email to the gmail server that is likely up and running. Sometime universities have redundant server with one not responding.
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