|
|
|
|
Gamma
GenoPro version: 3.0.0.7
Last Login: Wednesday, October 25, 2023
Posts: 1,
Visits: 11
|
Dear GenoProSupport, due to changed circumstances, I would like to delete my family tree, but I can't do it. I have uploaded my family tree about 10 years ago and I don't even remember what email I was using to sign in. So I am stuck and I can't access it by myself.
That is my family tree's URL: https://familytrees.genopro.com/105169/Karalius/home.htm
Please help me to sort it out because this private information threatens to the security of my family.
Thank you.
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 7:52 PM
Posts: 4,886,
Visits: 22,782
|
Eva,According to our records, there are no family tree under your account.
|
|
|
|
|
GenoPro version: 2.5.4.1
Last Login: Wednesday, March 27, 2013
Posts: 1,
Visits: 4
|
Hello there,
I am trying to send you a private email with my information to be deleted (as it will be silly to repost my name here as I do not want my info to be searchable though google) but I receive an error page when I try to submit it. Please let me know how I can make my request to have my information erased. |
|
|
|
|
GenoPro version: 2.5.4.1
Last Login: Saturday, March 9, 2013
Posts: 2,
Visits: 18
|
Finally after hours of searching I managed to delete the tree. Please, tell me now how to delete my account?
|
|
|
|
|
GenoPro version: 2.5.4.1
Last Login: Saturday, March 9, 2013
Posts: 2,
Visits: 18
|
"To view, edit or delete your reports, use the control panel of the support forum."
Where is this control panel?
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 7:52 PM
Posts: 4,886,
Visits: 22,782
|
Its not something I have created it has been created and posted without any consent could you please email me regarding this.
Can you please tell me where the family tree has been created? If the publication (family tree) is not on GenoPro.com, there is not much we can do.
|
|
|
|
|
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 11:41 AM
Posts: 1,585,
Visits: 31,897
|
Andrew
I sympathize with you having wrong family details online but asking the site owner to intervene should be the last resort. Internet censorship is a tricky problem. It would be much better if you could contact the tree owner to resolve things.
Points you could raise are:-
1 It is not good etiquette to publish information about living people without their permission.
2 Depending on location it could be illegal. In the UK it is illegal to store such personal information on a computer without the permission of the owner. I must confess that in many cases I have data on my PC without express permission. However I do not publish this on a public site. I am not sure what the position is with Canadian law but the site owner needs to be kept out of this.
3 GenoPro has a facility to publish password protected family trees and only invited viewers can see this. A version with living people removed can also be on the same site.
Your point about not wanting information about the family published is a frequent comment. The problem here is that facts are facts and many are available elsewhere on the internet. People may not want information about divorce or birth out of wedlock published. In my own family the latter event happened 4 centuries ago and she appears to have been a feisty lady from what I can glean. More relevant is that security questions are often based on family knowledge 'mother's maiden name - first school etc' so there is a strong reason to hide such details.
I hope this can be resolved; you may not want to contact the person directly but if they use this site they might see these comments and act
Best wishes
PS Have you tried making your own version of a family tree?
|
|
|
|
|
Last Login: Tuesday, January 29, 2013
Posts: 2,
Visits: 9
|
Its not something I have created it has been created and posted without any consent could you please email me regarding this.
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 7:52 PM
Posts: 4,886,
Visits: 22,782
|
Can you please delete a family tree which someone has posted online containing false details and we do not wish to have our family tree posted online without our consent as to us this is private and confidential information. Andrew, according to our records, there is no family tree under your GenoPro account.
Edited: Thursday, January 31, 2013 by
GenoProSupport
|
|
|
|
|
Last Login: Tuesday, January 29, 2013
Posts: 2,
Visits: 9
|
Can you please delete a family tree which someone has posted online containing false details and we do not wish to have our family tree posted online without our consent as to us this is private and confidential information.
|