|
|
|
|
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, January 6, 2025
Posts: 53,
Visits: 156
|
Trying to generate online report as I did many times with latest version 3.0.1.0 on windows 10 proI starts to generate pages : but at 2510 of 6700 it always stops and get windows message : genopro has stopped working.... tried multiple times and same error produced also when trying to generate on local disk - see screenshotcan we find any specific log/trace to identify the poroblem best regards, Guy Przytula 
Edited: Monday, July 17, 2017 by
GenoProSupport
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,887,
Visits: 22,775
|
Can you please send a sample .gno file to support at genopro dot com which causes the crash and I will investigate.
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,887,
Visits: 22,775
|
We have been investigating the bug and our conclusion is the following: there is a memory leak in the VBScript Engine of Windows 10. When we run the report generator under Windows 7, the memory commit size is around 93 MB and remains stable during the whole time. When running the same report under Windows 10, the memory commit size jumps by several MB every second.
 Remember: GenoPro 2016 is a 32 bit application which can only access 4 GB (4,000 MB) of memory. It does not matter if your machine has more than 4 GB of RAM because the 32 bit application cannot access the rest. We are looking around for a solution... my guess is it will not be easy as Microsoft is abandoning VBScript and we are working full time on GenoProX which will use JavaScript for the report generator. Fixing a memory leak in a scripting host made by Microsoft may be an impossible task for us. One temporary solution is to run your report generator with an older version of GenoPro. As far as I aware, there is no memory leaks running GenoPro 2016 on the following platforms: Windows 98, Windows 2000, Windows XP, Windows 7, Windows Vista and all server versions of Windows.
Edited: Monday, July 17, 2017 by
GenoProSupport
|
|
|
|
|
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, January 6, 2025
Posts: 53,
Visits: 156
|
as the report can not be generated anymore :where can we download this older version - can we install it next to the current version ? thanks for all updatebest regards, Guy
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,887,
Visits: 22,775
|
|
|
|
|
|
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, January 6, 2025
Posts: 53,
Visits: 156
|
this problem only occurred recently - would it be possible to downgrade vb ?is vb part of ms c++ package - this has been updated recently is vb part of O/S or manually installed ? same problem with older version of genopro - memory increasing and crash best regards, Guy
Edited: Saturday, July 22, 2017 by
Przytula
|
|
|
|
|
Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 9:20 AM
Posts: 3,396,
Visits: 26,180
|
VB, or Visual Basic, is different from VBScript. The latter is installed as part of the OS. On my copy of Windows 10 I noticed that vbscript.dll had been updated on 11/07/17. I don't know how recently your problem started, but this update to vbscript.dll occurred as part of Windows Update 'Security Update for Microsoft Windows (KB4025339). If you have this update it might be worth uninstalling it via Windows Update to roll back vbscript.dll.
The problem does not occur on my .gno so unable to test if this is a solution. Alternatively you might like to try the attached individual.htm template by dropping into your Narrative Common\Code folder to replace the existing version. This version has been amended to free up objects when no longer required in an attempt to minimise memory usage.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
individual.htm
(84 views,
6.07 KB)
Edited: Sunday, July 23, 2017 by
genome
|
|
|
|
|
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, January 6, 2025
Posts: 53,
Visits: 156
|
removed the security update - boot - same probleminstalled the individual.htm instead of the existing : the memory still increases - but after handling the individual template the generate report does not continue 2232 files of 6000 and stoppped - no crash final report not displayed
|
|
|
|
|
Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 9:20 AM
Posts: 3,396,
Visits: 26,180
|
Hmm, not sure what is happening, does the memory increase steadily throughout or just at the failure point? If the latter then maybe its due to a particular record casing a loop in the script.
I used your .gno from familytrees and it generated successfully under Windows 10 Home 64bit using just 66Mb of ram and also on Windows 10 Home 32bit where is used a mere 30mb of ram. Does that .gno still fail for you?
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
|
|
|
|
|
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, January 6, 2025
Posts: 53,
Visits: 156
|
i opened the backup file dated 12/7same problem memory increases to 3800mb and crash i have windows 10 pro
Edited: Tuesday, July 25, 2017 by
Przytula
|