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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » academic registration key


academic registration key

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Author I receive an error after entering my instructor's registration key
Rock
Posted Sunday, February 25, 2018 - Post #38565
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Gamma
GenoPro version: 3.0.1.2
Last Login: Tuesday, June 4, 2019
Posts: 1, Visits: 2
After entering my instructor's registration key, I receive the following error message: "The registration key XXXX is not, you must enter the whole registration key; not just the first characters." 

"Would you like to continue with this registration key?"

After I click YES, I get into and am able to use the program. The instructor key is valid and allows me to access and save. I am concerned I may experience issues later as I complete my assignment. 

My instructor confirmed the registration code and other students have not reported this issue. 

Error snip.PNG (123 views, 81.78 KB)
GenoProSupport
Posted Monday, February 26, 2018 - Post #38567
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, October 12, 2026
Posts: 4,885, Visits: 22,809
Sswain is not your registration key.  Your registration key is 3-NJWJ-97EQ-LCYX-TMP, and sswain is the academic referrer ID giving you a key of 180 days instead of 14 days.


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