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Saving issues

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Author Gives error messages and program crashes as the program has stopped working
2241154
Posted Wednesday, January 27, 2021 - Post #41107
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Gamma
GenoPro version: 3.1.0.1
Last Login: Saturday, May 28, 2022
Posts: 2, Visits: 5
I was able to save the initial genogram I generated, but when I make any changes to that genogram and resave, it gives the following error messages and shuts the program down. Anyone have this issue and/or know what I can do to have it start working again? Thansk.





Edited: Wednesday, January 27, 2021 by 2241154
GenoProSupport
Posted Thursday, January 28, 2021 - Post #41113
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Saturday, August 31, 2024
Posts: 4,887, Visits: 22,769
I have not seen GenoPro crashing while saving a .gno file in more than two decades, and according to what you are describing in your email message, it appears it happens all the time.

I am guessing your computer has a special software to automatically backup files which might conflict with the GenoPro temporary backups.

Can you please try the following?

Go to the Tools menu and select the menu item Options. Then, uncheck the option Create temporary backups when saving .gno files. Click on OK and let me know if you are able to save your .gno file.

http://support.genopro.com/Uploads/Images/ef9b4b81-f6dc-4921-9392-536d.png
2241154
Posted Friday, January 29, 2021 - Post #41116
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Gamma
GenoPro version: 3.1.0.1
Last Login: Saturday, May 28, 2022
Posts: 2, Visits: 5
Thanks so much! That worked and I was able to save.


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