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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Factory reset of laptop and reusing registration key


Factory reset of laptop and reusing registration key

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Author Factory reset of computer or laptop and reusing the same registration key for the same device
2218592
Posted Thursday, June 5, 2025 - Post #46967
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GenoPro version: 3.1.0.1
Last Login: Monday, June 23, 2025
Posts: 1, Visits: 10
Hello

I purchased a registration key to use GenoPro in 2020.  My laptop is so slow I can barely use it so I am planning to perform a factory reset.  I thought that perhaps I couldn't do this as I would lose GenoPro and any saved genograms.  

If I backup and save my files, can I move them back and be able to access them?  

My main question is, after the factory reset, will I be able to reinstall GenoPro and use the same Registration Key again?
GranvilleNader
Posted Monday, November 3, 2025 - Post #47313
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Last Login: Thursday, November 6, 2025
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You can perform a factory reset without losing GenoPro or your genogram data, if you backup your genogram files first. After the reset, you can reinstall GenoPro and use the same Registration Key again. Just make sure to keep your key and backup your data safe before resetting.
Edit by Grow a Garden a day ago.

Edited: Thursday, November 6, 2025 by GranvilleNader
appleshaw
Posted Wednesday, November 5, 2025 - Post #47320
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
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If you are worried about loosing your GenoPro data you should use the online backup - from the file menu, or Ctrl+Shift+O.
This means you can download your data (apart from pictures) wherever you are


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