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Crash when opening a large family file after upgrading

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Posted Thursday, June 25, 2026 - Post #47775
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Hi everyone,

I upgraded to the latest version of GenoPro yesterday on my Windows 11 PC (24H2), and I'm running into an issue with one of my larger projects.

The installation itself completed without any errors, and the program launches normally. The problem starts when I try to open my main family tree, which is around 28 MB and contains a little over 3,600 individuals collected over several years. The loading bar gets to roughly 80–90%, then GenoPro freezes for about 15 seconds before closing without showing an error message.

Smaller .gno files still open without any problems, so it doesn't seem like a general installation issue. I also copied the large file to my local SSD to rule out a network drive problem, disabled my antivirus temporarily, and even ran GenoPro as Administrator, but the behavior is exactly the same. Windows Event Viewer only reports that GenoPro stopped responding, without providing much additional information.

Before the upgrade, this same project opened consistently on the previous version. Has anyone experienced something similar after updating? Is there a compatibility setting, log file, or recovery option I should check before rolling back to the older version?

FNF



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Edited: Thursday, June 25, 2026 by danigomez
Posted Thursday, June 25, 2026 - Post #47776
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I don't recall having seen a similar problem, but I have been using GenoPro 2020 for some time so may have forgotten.

Anyway my approach to this would be to convert your .gno to .xml format. If you still have the previous release you can export as XML from there, otherwise because .gno is simply a zipped version of a file named Data.xml you can extract from .gno using say 7zip or rename .gno to .zip and extract via Windows File Explorer context menu, i.e. right click then Extract All..

Then I would begin a process of elimination, e.g. first try removing say half of Individual entries from the .xml and try loading the remaining data into GenoPro.  If that works try importing the other half. If that works as well put all Individuals back and try removing something else such as Pictures etc. 

I know this process could get tedious but hopefully you will discover the object(s) causing of the crash. 

I am happy to take a look myself if you email your .gno to me genome<dot>genopro<at>gmail<dot>com    (apply obvious substitutions Hehe )


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


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