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Newly installed GenoPro closes when I try to add a picture

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Author removed old large pix; want to add new small pix from new folder
Posted Monday, December 26, 2005 - Post #9751
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GenoPro version: 3.1.0.1

Last Login: Tuesday, January 11, 2022
Posts: 8, Visits: 72
I have recently purchased the licensed program. I had previously generated a successful report, but the pictures were too large, so I removed them. I saved the cleared report, and it showed up just fine. I then created a new folder with lots of resized pictures which I now want to add to the report. Every time (and I must have tried at least 20 different ways and times) I try to add a picture from the new file, the program "encounters a problems and must close." Boom! There it goes again! I've tried the tools, but that hasn't helped. The program is such a wonderful way to generate a family tree that I really want to be able to work it successfully. Please help!


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Posted Wednesday, December 28, 2005 - Post #9764
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Sunday, October 13, 2024
Posts: 4,887, Visits: 22,769
I would get to the desired picture, it would even show up under the dialog box, and as soon as I clicked "open" the "gray box of terror" appeared to let me know that an error had occurred and the program needed to close. I sent the error message on, but have received no response.

I need to write the code to "send the error" to GenoPro.  At the moment, the "send error" does sent the error to Microsoft.  I would be very surprised if Microsoft give you a response ever.

You are welcome to send me your family tree and tell me which picture is causing trouble.  I will take a look at it and give suggestions (if any).  By the way, are you aware of the tool to Rename Files / Move Pictures.  This tool is located in the Tools menu and is useful to do mass renaming of multiple pictures.  I wrote this tool for individuals who have moved their pictures to a different location (folder).

Posted Monday, January 2, 2006 - Post #9797
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1

Last Login: Tuesday, January 11, 2022
Posts: 8, Visits: 72
I've solved my problem by resizing all my pictures and adding them again. This was a little time-consuming, but at least it got the job done.

One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

Marianne


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Posted Monday, January 9, 2006 - Post #9868
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GenoPro version: 3.1.0.1

Last Login: Sunday, October 13, 2024
Posts: 4,887, Visits: 22,769
76850 (1/2/2006)
One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

On my machine, I never got a crash, however by revising the code, I found something was suspicious - possibly leading to a crash. I fixed this bug in November or December 2005.  I am not sure if the fix was in Beta 15b or 15c.  Can you try Beta 15c and tell me if you still get the crash?  If you do, please let me know.  I will fix this bug.

Posted Wednesday, January 11, 2006 - Post #9888
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GenoPro version: 3.1.0.1

Last Login: Sunday, October 13, 2024
Posts: 4,887, Visits: 22,769
You are right about this bug.  A few months ago, I fixed a bug that has been lurking for about 2 years.  I spent several hours searching for a solution, and managed to create another bug Blush.  This morning, I was adding pictures and I got a crash.  I think I got the same crash as you are describing.  This bug has been fixed and will be available in Beta 15d.

Edited: Wednesday, January 11, 2006 by GenoProSupport
Posted Monday, January 2, 2006 - Post #9799
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GenoPro version: 3.1.0.1

Last Login: Friday, November 25, 2022
Posts: 334, Visits: 7,574
76850 (1/2/2006)
One important thing I found out, however!!! When I click on "cancel" in the dialog box, the error message comes up and the program closed. This occurred over and over again. Now I avoid the "cancel" button. This might be a simple glitch.

Can you give a step by step description of what you are doing to get this error message? I'm trying to get this error with my family tree but everything seems to work just fine. Maybe the problem is somwhere in your file. Again my suggestion is to send it to Dan with the step-by-step description of what you are doing.





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