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How to contact genopro by phone or email.

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Posted Wednesday, March 21, 2007 - Post #16930
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GenoPro version: 2.0.0.3

Last Login: Tuesday, April 10, 2007
Posts: 1, Visits: 6
I have beentrying for 2 days to find a contact number or email that works to contact the appropriate people about my issue. I purchased GP in january for my office and a few days ago switched computers and lost my key code...Who do I contact to help me withg this?
Posted Wednesday, March 21, 2007 - Post #16931
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.0.1.3

Last Login: Wednesday, December 05, 2018
Posts: 4,421, Visits: 21,730
Your registration key is found in your account from the Control Panel (http://support.genopro.com/ControlPanel.aspx).
Posted Wednesday, March 02, 2016 - Post #36780
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Gamma
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GenoPro version: 3.0.0.7

Last Login: Tuesday, January 31, 2017
Posts: 1, Visits: 5
Thanks for sending my registration key. Genopro is a brilliant program, and I shall be buying it (again!) soon. I bought it years ago, but God knows under what email, or even under which computer! And now, would you believe, I've actually bought myself a cheap Windows computer (I usually use applemac) specifically so that I can use Genopro! I'm delighted you are currently planning a version that will work well on Macs!!!
Posted Friday, March 04, 2016 - Post #36784
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.0

Last Login: Thursday, June 28, 2018
Posts: 1, Visits: 48
where can i find instructions in spanish for publiching my family tree?
Posted Thursday, May 19, 2016 - Post #37069
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Last Login: Thursday, May 19, 2016
Posts: 1, Visits: 2
My office can no longer access this software and other users cannot seem to print their reports and I suspect license has expired, how do i renew?  There is no company phone # to connect with someone and I have written a couple e-mails without hearing back from somebody.  Could some advise soonest possible.  Suggestion:  1-800 # need to be on your home page for your customers' to talk to experts on this software.  Thank you.
Posted Friday, May 27, 2016 - Post #37100
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GenoPro version: 3.0.1.3

Last Login: Wednesday, December 05, 2018
Posts: 4,421, Visits: 21,730
our email is support at genopro dot com
Posted Friday, July 14, 2017 - Post #38200
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Gamma
GenoPro version: 3.0.1.0

Last Login: Wednesday, October 25, 2017
Posts: 1, Visits: 25
Need help in downloading a file 
Please send your #
Posted Friday, March 30, 2018 - Post #38649
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GenoPro version: 3.0.1.1

Last Login: Sunday, April 01, 2018
Posts: 1, Visits: 1
I was using the free version.  I did my family tree.  I guess my free subscription expired.  I would now like to purchase it but only if I can get the family tree that I had worked on. Please let me know if this is possible.  
Posted Friday, March 30, 2018 - Post #38650
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.3

Last Login: 6 hours ago
Posts: 1,461, Visits: 26,362
Your tree will have been saved in a file with file type .gno, so if you search for a file *.gno that will tell you if your data can be used.
If you can load GenoPro then use the Find facility on the main file menu.


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