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Home » GenoPro Help and Technical Support » FamilyTrees.GenoPro.com » Unable to connect to server

Unable to connect to server

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adnanescu	Posted Saturday, April 11, 2009 - Post #23938
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 3.0.0.5 Last Login: Friday, November 13, 2015 Posts: 2, Visits: 19	Dear sir, I generate a new report and upload to your server twice a year. But today I got the following error message: Publishing report to http://familytrees.genopro.com//Özak/ Connecting to server familytrees.genopro.com... Unable to connect to server! (errCode=12111) Check your Internet connection and verify you authorization to upload files to server. Would you please advise, Thank you, Adnan
GenoProSupport	Posted Tuesday, April 14, 2009 - Post #23958
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 11, 2024 Posts: 4,881, Visits: 22,753	Sometimes web servers are down or inaccessible. Can you try again?
adnanescu	Posted Wednesday, April 15, 2009 - Post #23960
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 3.0.0.5 Last Login: Friday, November 13, 2015 Posts: 2, Visits: 19	Dear Sir, I tried again just now as you advised but got the same error message.
GenoProSupport	Posted Monday, April 20, 2009 - Post #23983
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 11, 2024 Posts: 4,881, Visits: 22,753	The error code 12111 is named `ERROR_FTP_DROPPED`: The FTP operation was not completed because the session was aborted. Can you try publishing to another directory? The name Özak could be causing difficulties because of the double-dots over the letter O.

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