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Unable to connect to server

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Posted Saturday, April 11, 2009 - Post #23938
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.0.5

Last Login: Friday, November 13, 2015
Posts: 2, Visits: 19
Dear sir,

I generate a new report and upload to your server twice a year.
But today I got the following error message:

Publishing report to http://familytrees.genopro.com//Özak/
Connecting to server familytrees.genopro.com...
Unable to connect to server! (errCode=12111)
Check your Internet connection and verify you authorization to upload files to server.

Would you please advise,
Thank you,
Adnan
Posted Tuesday, April 14, 2009 - Post #23958
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
Sometimes web servers are down or inaccessible.  Can you try again?
Posted Wednesday, April 15, 2009 - Post #23960
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Dear Sir,

I tried again just now as you advised
but got the same error message.
Posted Monday, April 20, 2009 - Post #23983
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
The error code 12111 is named ERROR_FTP_DROPPED: The FTP operation was not completed because the session was aborted.

Can you try publishing to another directory?  The name Özak could be causing difficulties because of the double-dots over the letter O.



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