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Crashes My Whole System
steph1319
Posted Saturday, September 22, 2012
-
Post #30695
Forum Newbie
Forum Members
Last Login: Saturday, September 22, 2012
Posts: 1,
Visits: 2
Please
help
! I am a college
student
and am supposed to have a detailed
genogram
done by October 5th. For some reason, genopro is crashing my whole entire system. It seems to be kind of random but I know it happens every time I try and use the drop down menu to pick an
emotional relationship
and it just happened when I tried to use the new horizontal line button. I am having a really difficult time trying to get this done. I am using the newest version and the
registration key
is one that is connected to my professor's email
address
. Please help me.
Thanks,
Stephanie
appleshaw
Posted Saturday, September 22, 2012
-
Post #30697
Grand Master
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 16 hours ago
Posts: 1,576,
Visits: 31,237
This is an unusual happening and could be a problem on your PC. To help sort things out you should give GenoPro (this forum) details of the OS you use and any
virus
software
installed
1135564
Posted Monday, September 24, 2012
-
Post #30700
Forum Newbie
GenoPro version: 2.5.4.1
Last Login: Monday, September 24, 2012
Posts: 1,
Visits: 2
This is happening to me. I have to save every one to two minutes or I lose EVERYTHING!! Its very frustrating. If my professor had not required us to use this program, I would DEFINITELY be switching to another program. I tried to uninstall and reinstall but it did not help, shut down
about
two minutes into using the program again.
appleshaw
Posted Monday, September 24, 2012
-
Post #30704
Grand Master
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 16 hours ago
Posts: 1,576,
Visits: 31,237
Are you using your own PC or is it part of a network? Other people do not get this problem so obviously you have a different set-up.
As you have re-installed the program this is unlikeley to be the main cause. I have just downloaded a new copy and put it into a different directory. Emotional relationships no problem.
I am using an old PC with the XP operating system. You will have a
newer version
, although it has been tested on these.
So tell the forum what your PC contains. The problem can not be diagnosed without more
information
.
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