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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Price of registration upgrade


Price of registration upgrade

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Cousin Kay
Posted Thursday, November 12, 2015 - Post #36181
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GenoPro version: 3.0.0.5
Last Login: Friday, August 18, 2017
Posts: 1, Visits: 2
I have received an emailed offer to upgrade to GenoPro 2016 with a quoted price of 15$. However, when I complete the relevant form with my key for GenoPro 2011 (confirmed in the email) the price quoted is 49$. Why is this?
GenoProSupport
Posted Thursday, November 12, 2015 - Post #36182
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Yesterday @ 2:09 PM
Posts: 4,887, Visits: 22,761
The discount is available only with a valid key for GenoPro 2011.  You purchased GenoPro Gold 14 years ago, and your key is not recognized by the routine calculating the discount.  This is a bug on my part, and unfortunately I have no idea how to fix it.  This bug happens only for very very old Golden Keys, those purchased before 2003.

As a solution, I added to your profile a new key of GenoPro 2011: 8V3-???-???-???-3757

Please check your mail for your new key (starting with 8V3) and try it.  I am pretty sure it will work.  I tried it on my machine and the $15 price is there.

Edited: Thursday, November 12, 2015 by GenoProSupport
mijami
Posted Saturday, November 14, 2015 - Post #36194
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GenoPro version: 3.0.0.5
Last Login: Saturday, November 14, 2015
Posts: 2, Visits: 9
I'm in the same situation, I was emailed an offer to upgrade to genoPro 2016 for $15 but when I attempt to upgrade the quote is $49. I also have a key that is years old. I'm sure that you can see the key by checking my profile.
GenoProSupport
Posted Saturday, November 14, 2015 - Post #36197
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Yesterday @ 2:09 PM
Posts: 4,887, Visits: 22,761
Michael,
Your situation is slightly different.  According to our records, you purchased GenoPro Gold around year 2002, and the script calculating the discount is unable to recognize your key.  I added a new key to your account (starting with 93C-8XN-DPL).  Can you please try this key?  It should work.


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