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Why the connection to the server was reset?

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Author	Unable to connect to <a href="https://api.genopro.com/ws.asmx">https://api.genopro.com/ws.asmx</a>
GenoProSupport	Posted Thursday, February 4, 2016 - Post #36687
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 10, 2025 Posts: 4,886, Visits: 22,776	This is very interesting indeed. By the way, GenoPro uses standard Windows API `HttpOpenRequest` to connect with the flag `INTERNET_FLAG_SECURE`. The underlying negotiation of the SSL protocol and key exchange is done transparently by Windows, which under your machine was failing.
1454579	Posted Wednesday, February 3, 2016 - Post #36685
Junior Member Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, February 11, 2025 Posts: 12, Visits: 71	I changed the security settings, disabling SSL 2.0 and 3.0, and enabling instead TSL 1.0, 1.1 and 1.2. (To do that I had to use Explorer 11). It seems to me that now the backup work on the first try. Can it be interesting? Screenshot 2016-02-04 00.45.48.png (15 views, 20.41 KB) Screenshot 2016-02-04 00.45.57.png (12 views, 20.39 KB) Edited: Wednesday, February 3, 2016 by 1454579
1454579	Posted Sunday, January 17, 2016 - Post #36526
Junior Member Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, February 11, 2025 Posts: 12, Visits: 71	I thank you for your gift. It was a pleasure to work together to fix it. Not only. I would be happy to collaborate for free, for example, with translations in Italian or in beta testing (in my limits, of course). Let me know if it's possible.
GenoProSupport	Posted Friday, January 15, 2016 - Post #36516
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 10, 2025 Posts: 4,886, Visits: 22,776	Thank you for your help. I greatly appreciate it. Many people reported an issue connecting to api.genopro.com however never followed up like you did. I refunded your PayPal purchase and also added a Sponsor Expert package to your account, so when GenoProX is ready, you will have extra stuff for GenoProX.
1454579	Posted Friday, January 15, 2016 - Post #36515
Junior Member Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, February 11, 2025 Posts: 12, Visits: 71	No, I can open https://api.genopro.com/ws.asmx with no problems or error messages. Attached is the screenshot I take from Firefox (the browser I normally use). Thank you for the solution of the problem and congratulation again for GenoPro. Screenshot 2016-01-15 20.00.46.png (16 views, 87.09 KB)
GenoProSupport	Posted Friday, January 15, 2016 - Post #36514
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 10, 2025 Posts: 4,886, Visits: 22,776	Thank you for your assistance. Feel free to keep GenoPro installed as you did, as the same code will go in the master download. In the end, only one line of code was added to handle the error "The connection with the server has been reset." This means the first time you will attempt to connect to api.genopro.com, you will see this message, and it will go away until you restart GenoPro. In my understanding, you machine is rejecting the SSL certificate of https://api.genopro.com/ws.asmx Maybe you have a security settings which is more strict regarding secure connection, making your machine rejecting the SSL certificate, which in turns reset the HTTP connection. I am curious, if you open https://api.genopro.com/ws.asmx in a browser, do you get an error? I posted 2 screenshots, one with Chrome and one with IE showing they both accepting the SSL certificate: Edited: Friday, January 15, 2016 by GenoProSupport
1454579	Posted Friday, January 15, 2016 - Post #36513
Junior Member Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, February 11, 2025 Posts: 12, Visits: 71	Ok! As you expected, at the first attempt of online backup I got the error message that I send you in the screenshot. Repeating the command the backup has been completed. Screenshot 2016-01-15 18.49.19.png (12 views, 146.40 KB)
GenoProSupport	Posted Friday, January 15, 2016 - Post #36512
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 10, 2025 Posts: 4,886, Visits: 22,776	Thank you for your help. Can you please try http://www.genopro.com/download/InstallGenoProMaurizio4.exe This version should give you an error the first time you attempt to connect, and ask you to try again. The second time should work. If this is the case, please let me know so I can provide a more reliable fix. Thanks again.
1454579	Posted Friday, January 15, 2016 - Post #36511
Junior Member Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, February 11, 2025 Posts: 12, Visits: 71	No, I'm sorry but version 3 is working like version 0 and 1, with the same error. I do not send the screenshot because the error is equal to the initial one. Maybe I should change the configuration of Windows? By changing something about the security?
GenoProSupport	Posted Friday, January 15, 2016 - Post #36510
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, April 10, 2025 Posts: 4,886, Visits: 22,776	Thank you Maurizio for your help. I am glad it worked. The file InstallGenoProMaurizio2.exe was an unsecure connection without encryption. I re-enabled encryption differently with http://www.genopro.com/download/InstallGenoProMaurizio3.exe Can you please tell me if it still work on your machine so I can make the change available to the master download? Thanks!