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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Trying to Upgrade/Payment/2 Registration Keys


Trying to Upgrade/Payment/2 Registration Keys

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Posted Friday, May 13, 2016 - Post #37044
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Last Login: Friday, May 13, 2016
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I have been trying for the last hour to install and upgrade Genopro on a new laptop.   For some reason you have two registration key numbers for me too.  I know I need to pay another $15.00 for the upgrade from 2011, however your site will not accept any credit card information at all.  The message I get when it rejected 2 credit cards is:  "Unable to process credit card transaction due to following error: "Object reference not set to an instance of an object".  I have no idea what that means but would really like to get to work - probably not happening today, but please let me know what I can do.
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Posted Friday, May 13, 2016 - Post #37045
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GenoPro version: 3.1.0.1
Last Login: Yesterday @ 2:09 PM
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Dear Sheila,
I noticed you attempted to purchase GenoPro multiple times and I voided the extra transactions before reading this message.

The problem was the email you used was @gmail..com (with the double dots before the com) making the email invalid, thus causing an error by the server when attempting to send your registration key by email.

If you have any other issue, please let me know.

-- Dan.


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