GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Author Tried to Access Free Trial and received an invoice for $50
Posted Monday, October 14, 2019 - Post #40119
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Gamma
Customers
GenoPro version: 3.0.1.5

Last Login: Monday, October 14, 2019
Posts: 1, Visits: 1

Hello,

 

I attempted to activate a free trial forGenoPro and was charged for purchasing the full version instead. I requested afree trial last week and was given an activation code. When I opened theprogram again the activation code was in the dialog box and so I continued withregistration. Upon putting in my card details I was told that I had purchasedGenoPro for $50 dollars. There was no prompt to tell me that I was purchasingthe software and I do not wish to purchase it. I only need the software for anassignment. I would like to be refunded. Is there any way that you can help meor a way for me to talk with someone in person so that any issues can beresolved quickly and clearly?

 

Thank you for your help

Posted Monday, May 4, 2020 - Post #40472
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Gamma
Customers
GenoPro version: 3.1.0.0

Last Login: Monday, May 4, 2020
Posts: 1, Visits: 2
I have never experienced anything so difficult to follow.  How do I get a full refund???
Posted Wednesday, May 6, 2020 - Post #40484
Forum Guru

Forum GuruForum GuruForum GuruForum GuruForum GuruForum GuruForum GuruForum GuruForum Guru

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Monday, June 8, 2020
Posts: 121, Visits: 814
Wow! You joined two days ago and requested a refund on the same day as you found it too difficult to use! 

Why don't you read the "Getting Started Building My Family Tree" section, give it a proper try and I'll wager you will find that it is quite easy to pick up the basics?

Edited: Wednesday, May 6, 2020 by bogistad
Posted Thursday, May 7, 2020 - Post #40486
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.0

Last Login: Yesterday @ 9:44 AM
Posts: 4,508, Visits: 22,075
I did the refund on the same day.  We have sometimes customers having the "buyer's remorse" or simply out of money.


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse