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Error 5: Access denied while generating Report

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Posted Sunday, August 8, 2021 - Post #41624
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.5

Last Login: Tuesday, November 30, 2021
Posts: 1, Visits: 8
Hi there! 

While generating report I am getting 2 errors:

[7.00] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/version.txt)
[7.28] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/theme.css)

Would you let us know what we can do to solve them?

Thank you! 

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Edited: Sunday, August 8, 2021 by Slavie
Posted Friday, August 13, 2021 - Post #41646
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: 2 days ago @ 12:44 PM
Posts: 4,673, Visits: 22,375
Can you try again? At some point the file system on the server ran out of memory. We have this bug coming about once per month and I have no clue what is causing it.


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