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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Problem with the purchase


Problem with the purchase

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Author I don't have the license email
informatica@pinardi.com
Posted Tuesday, December 13, 2022 - Post #42665
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GenoPro version: 3.1.0.1
Last Login: Wednesday, December 14, 2022
Posts: 2, Visits: 0
Hello,
I bought a GenoPro license yesterday but I haven't received any key in themail. 
When I try to activate it with the "lost my password" option, itdoesn't recognize my email. 
 can you help me?
GenoProSupport
Posted Tuesday, December 13, 2022 - Post #42669
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881, Visits: 22,753
I updated your GenoPro account with your new email address and sent your purchase receipt. Please let me know if you have any issues receiving your registration key.
informatica@pinardi.com
Posted Tuesday, December 13, 2022 - Post #42674
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GenoPro version: 3.1.0.1
Last Login: Wednesday, December 14, 2022
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already solved. Thanks
AINTZANE
Posted Tuesday, December 20, 2022 - Post #42691
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Last Login: Sunday, May 28, 2023
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Hi
My research group of the University of the Basque Country is interested in getting a licence but we would like to know how would be possible to do it using the information from the University. I mean, not our personal bank account but the one from the University-

Thank you in advance!
GenoProSupport
Posted Tuesday, December 20, 2022 - Post #42692
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GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881, Visits: 22,753
Yes, you are welcome to use the information of your university. We can also send you a quotation or invoice in PDF format if you need it. We accept credit cards and wire transfers.


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