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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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I think I found the problem. There seems to be a conflict with a program I use called Replay AV. When Replay AV is running, GenoPro crashes. The conflict was elusive, because Replay AV is an internet radio recording program, which starts and stops on a schedule. I found that if Replay AV is loaded, but has not yet run, GenoPro will run ok... but if Replay AV is running, or has run since booting, Replay AV will crash. So if Replay AV has run, I can unload it using Windows Task Manager, then GenoPro will run ok. I hope there can be a bug fix to allow these two programs to work together.
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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Thanks for the feedback. I had no idea such a third party program could have such an effect on GenoPro, however being a software developer, I can give you an explanation. The program Replay AV probably has a "hook" on several the global events on the machine, and to achieve this, it must load a library (DLL) and hook it in the memory space of every program including GenoPro. If you use a free tool such as Process Explorer (from http://www.sysinternals.com ), you will see a DLL from Replay AV running inside the memory of GenoPro. If Replay AV has a bug, or causes a fault while GenoPro is running, then GenoPro gets the blame, because the code was executing within the memory space of GenoPro.
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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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I downloaded and tried diagnosing with Process Explorer but could not find any hooks as you described. However, since downloading the latest GenoPro update v 2.5.4.0 the problem seems to have disappeared. Its either coincidence, or something was done to fix the bug.
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Customers
GenoPro version: 2.0.1.5
Last Login: Tuesday, January 17, 2012
Posts: 2,
Visits: 4
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A very similar thing is happening to me, as of this morning. I was editing fine last night, but now all I can do is open the genogram. If I try to do anything - including select any item on the menu bar, I get the message that Genopro 2011 has stopped working. Then the next thing I click on causes it to crash and disappear.
I am not running anything else on my system (which is Windows 7). When I look at the windows crash info it tells me I am running Genopro version 2.5.4.0. It is a registered copy. I have tried reinstalling, but the same thing happens.
Unfortunately my genogram is HIPAA protected data and I cannot send the file. I hope you can offer advice in spite of this...
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Customers
GenoPro version: 2.0.1.5
Last Login: Tuesday, January 17, 2012
Posts: 2,
Visits: 4
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455044 (17-Jan-2012)
A very similar thing is happening to me, as of this morning. I was editing fine last night, but now all I can do is open the genogram. If I try to do anything - including select any item on the menu bar, I get the message that Genopro 2011 has stopped working. Then the next thing I click on causes it to crash and disappear.
I am not running anything else on my system (which is Windows 7). When I look at the windows crash info it tells me I am running Genopro version 2.5.4.0. It is a registered copy. I have tried reinstalling, but the same thing happens.
Unfortunately my genogram is HIPAA protected data and I cannot send the file. I hope you can offer advice in spite of this...
I have about 54 people on the map...
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Administrators
Moderators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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Can you send a sample .gno file causing the crash, and some step-by-step instructions to reproduce the crash?
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Customers
FamilyTrees.GenoPro.com
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Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, April 12, 2025
Posts: 214,
Visits: 3,619
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Since can not edit the file xxx.gno with GenoPro, nor can it transmit the files due to HIPAA, you may:
1) with WinRar or WinZip open xxx.gno and extract the file Data.xml
2) Open the file Data.xml with NotePad and delete all the rows from "<name ...." until ".../ name> " (54 times). If necessary, delete other information which might lead to identification of persons.
3) save the file and send it by GenoPro / File / Send ...
Maybe so you can discover the mystery (?)
Vittorino Lepore
"Se non porti almeno una soluzione, anche tu fai parte del problema" or "If you don't bring at least a solution, even you're a part of the problem"
Edited: Wednesday, January 18, 2012 by
vlepore
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