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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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I keep getting the following error message and GenoPro crashes while I'm doing normal editing of individual records.
GenoPro 2011 - Picture Your Family Tree! has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I have used GenoPro for years and have never had this problem before. It has happened repeatedly for weeks now and I have tried uninstalling and reinstalling GenoPro 2011 to no avail. I am running Windows 7 and usually have my browser and e-mail open but not much else. The rest of my system is perfectly stable. Windows does not come back with any further messages,
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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Which version of GenoPro are you using? The most recent version is 2.5.3.9.
If you can reproduce the problem, can you please send me a sample .gno file to reproduce the crash. Thanks.
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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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I am running version is 2.5.3.9. I guess it comes and goes because it's not happening right now. I have learned to save frequently after unfortunately losing some changes in the past. I have only one file, my composite research database, which I have been using for years, adding and editing along the way. I keep a backup at all times. Is it possible that the file has become corrupted? It loads fine, with 0 errors reported. Is there a way to diagnose the file for glitches? If no one else has this problem then I guess I'll just have to live with it.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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Feel free to send your file at support at genopro.com and I will open it under the debugger. The debugger does literally million of asserts to make sure the data is coherent.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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I received your file and I cannot find any error. My feeling is GenoPro has a bug causing the crash. If the crash occurs again, please tell me a bit the scenario so I can reproduce the bug.
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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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It's happening again. I am simply opening and closing individual records, cutting and pasting from an Excel Spreadsheet and then GenoPro crashes. I have the search dialog box open and then double-clicking on the tree to open an individual... which is when it usually crashes. Sometimes it crashes when I close the individual and resume searching. Either way, I get the same Windows error message I have described above. I lose all the changes I have made and GenoPro does not remember the file which was last open. Is there a memory usage setting I need to adjust? It seems like a memory overload problem of some sort.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
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Please send me a sample file causing the crash and I will try to copy & paste the the content of the Table Layout to a spreadsheet.
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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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I sent you my file above. It's the only file I use.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
Posts: 4,886,
Visits: 22,780
|
I am unable to reproduce any crash on my machine. Can you give me a step-by-step scenario. For instance:
1. I edit the properties of Mary Ann Fondy and change her middle name to Anne. 2. I search for all names containing Ann. 3. I open the Table Layout and copy the entire table to the clipboard, and get the crash.
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Customers
GenoPro version: 3.1.0.1
Last Login: Friday, November 3, 2023
Posts: 26,
Visits: 97
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The crashes have happened dozens of times under many different circumstances. I really think it is a memory allocation problem. Is there a setting for this within GenoPro? Or could there be a conflict with something in my system?
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