GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum


Home » GenoPro » Bug Report » Cannot import text file because its format is unknown to GenoPro....


Cannot import text file because its format is unknown to GenoPro....

Click to view RSS...
Author File .gno saved before crash of my computer, than unable to load my file .gno
1446815
Posted Monday, September 8, 2014 - Post #33877
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 3.1.0.1
Last Login: Sunday, February 9, 2025
Posts: 8, Visits: 44
Hi there

I'm trying to open an existing GenoPro file but am receiving the following message:

"Cannot import text file because its format is unknown to GenoPro.  Please supply a valid XML or Gedcom file."

I have been working in this document and opening it no problem for days.  I am devastated because it was almost finished, and is due for submission in the next few days.

Is there any chance the file can be recovered?

I tried finding xml, or html or ged files, but there are none on my computer, where is the problem, what files are generated when you save a .gno file that would enable me to recover my data ? I have no backups whatsoever.

Please give me a solution, I have been working for weeks on my family tree, I don't want to start everything over

Thanks
APB
jcmorin
Posted Monday, September 8, 2014 - Post #33878
Forum Master

Forum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum Master

Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952, Visits: 10,075
Is the file a .gno file? If so, it might be corrupted, sometimes we can recover it; try to send it to support@genopro.com with some details.

If it's not a .gno file, what make you believe this is your file; use the "find" from "file" menu that will search your computer for GenoPro.

Another reminder, GenoPro offer free backup for everyone because your work is very important.



Reading This Topic

Expand / Collapse
Active: 3 - 1 guest, 1 member, 0 anonymous.
Refresh
Online: genome


Powered By InstantForum.NET 2010-3-x © 2025
Execution: 0.000. 4 queries. Compression Enabled.