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Refund on 2016 upgrade

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Author As I received a free upgrade of GenoPro 2016
1575541
Posted Friday, September 11, 2015 - Post #35641
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GenoPro version: 3.0.0.2
Last Login: Friday, September 11, 2015
Posts: 2, Visits: 3
Hi,

I purchased a GenoPro 2011 key in June 2015. When I went to install it this month (Sept 2015), it asked me to purchase an upgrade to my key, which I did. However, I received an email today with a free 2015 key;

"You are receiving this email because you purchased GenoPro in 2015 and therefore entitled to a free upgrade of GenoPro 2016. 
Feel free to download the latest version of GenoPro at and use the following registration key:"

May I please have a refund on the upgrade I purchased?
Thanks.

Edited: Friday, September 11, 2015 by GenoProSupport
GenoProSupport
Posted Friday, September 11, 2015 - Post #35644
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GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
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I refunded your upgrade of GenoPro 2016, as your purchase of GenoPro in 2015 gives you a free upgrade of GenoPro 2016.

Edited: Friday, September 11, 2015 by GenoProSupport
1575541
Posted Friday, September 11, 2015 - Post #35645
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GenoPro version: 3.0.0.2
Last Login: Friday, September 11, 2015
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Thanks for the speedy resolution.


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