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Customers
Last Login: Monday, December 1, 2014
Posts: 1,
Visits: 10
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Hello there,
How do I call someone in customer service. I am interested in the academic version of your software. I have been trying to get a response for one month. I am very confused. who do I e-mail or call to get assistance?
I sent my course syllabus in October and still have not received a response.
Please help.
Michael
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Gamma
Moderators
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FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, May 12, 2025
Posts: 952,
Visits: 10,077
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Dear M. Machan, you can write your question here, if this is too personal for public view (because most of the time your question may be the same for another teacher) fell free to write me directly at jcmorin@genop**.com.
Academic site license are very easy; you submit your syllabus at http://www.genopro.com/academic/ We approve you in ~24hr. Then use your email address as your referrer for your student to benefit 180 days. After a quick check; you have not submit anything with the current email your using for this forum.
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GenoPro version: 2.5.4.1
Last Login: Sunday, November 23, 2014
Posts: 1,
Visits: 4
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I have a Mac and it has the new system OS X Yosemite on it. I am unable to download genopro, every time I try it downloads and pops up with a textedit screen and misc. cryptic letters and symbols. I have a psychology assignment due on the 1st of December. I am at a loss of what to do. Any suggestions?
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Monday, May 12, 2025
Posts: 952,
Visits: 10,077
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Forum Members
GenoPro version: 2.5.4.1
Last Login: Tuesday, March 17, 2015
Posts: 2,
Visits: 3
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Ditto on trying to get in contact with customer service. I have been using an academic key for my class I teach that allows the 180 day free trial for the students to learn to use the genogram. Now I was sent a new key but not academic key....confused on which key to use and need to talk with someone to make sure the class has access to the software?
Dr. John Carmack
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Forum Members
GenoPro version: 2.5.4.1
Last Login: Tuesday, March 17, 2015
Posts: 2,
Visits: 3
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Could you check on whether my syllabus was received yesterday and which academic key should I use? Having the students key in my ID JCarmack use to get them into the program, is that still the case?
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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Dear Mr. John Carmack,Your Referrer ID JCarmack is valid for your life. No need to reapply.
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GenoPro version: 2.5.4.1
Last Login: Thursday, February 12, 2015
Posts: 2,
Visits: 8
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How do I import a genogram into another access that I have been given by my instructor? I signed up for the free 15 day registration key and have 5 days left. I do not think I will be able to complete it in time. My instructor got a code for 180 days. I would like to know if I am able to import the genogram that I have been working on into a blank one using my instructors registration.
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Customers
GenoPro version: 3.0.0.5
Last Login: Friday, November 20, 2015
Posts: 1,
Visits: 0
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Support and Customer Service,
I used GenoPro years ago, and wanted to started getting my genealogy records updated again. I have changed computers a couple of times since I last used GenoPro and have lost the key. I used the wizard in GenoPro to request a lookup, but have not heard anything back. Back when I was first registered, I am guessing the following were my registration details:
Jeff McKune
jeff@business.mckune.net or jeff@mckune.net or research@mckune.net
12690 Ginger Lane
Rolla, MO 65401
573-341-5812
My current information is:
Jeff McKune
jeff@mckune.net
909 Hampton Ct.
Rolla, MO 65401
573-341-5812
Please let me know if you are able to find my registration key. Thanks much!
Best regards,
Jeff
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: Monday, May 12, 2025
Posts: 952,
Visits: 10,077
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Jeff, thank for writing me personally, we did found you key on another email that was not provided in the first request.
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