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GenoPro Support Forum




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Posted Sunday, November 3, 2013 - Post #32681
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Last Login: Sunday, November 3, 2013
Posts: 2, Visits: 4
Cant figure out how to contact customer service. I've been trying to get an evaluation key for several days. Error says cannot send evaluation key to Microsoft emails. I have 2 gmail accounts and neither has received an evaluation key. No problems with receiving emails from other services. Must be a problem with Genopro. And the lack of customer support makes me reluctant to subscribe to Genopro.

Edited: Tuesday, February 11, 2014 by GenoProSupport
Posted Monday, November 4, 2013 - Post #32686
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Gamma
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GenoPro version: 3.1.0.0

Last Login: Wednesday, October 7, 2020
Posts: 952, Visits: 10,075
The hotmail problem is out of our control. Since Microsoft use Symantec Brightmail to "filter" their message we have been blocked. I've exchange over a dozen email with both company, always the same answers running in circle and do opt-in newsletters... while we haven't sent any newsletter in years!

Gmail email should work fine, we do send hundreds every days. I would suggest the usual check your junk mail folder and double check your email address.

One thing for sure, the email use currently used to register to the forum y****@gmail.com never request a key, so don't expect a key to be in that account.

We stopped the phone support for non-customer because 90% of the call were students requesting help to make their homework 1 day before the deadline.
Posted Monday, February 10, 2014 - Post #33162
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Gamma
GenoPro version: 3.0.1.0

Last Login: Monday, May 7, 2018
Posts: 1, Visits: 2
Same experience.  I have received the promotional e-mails through my gmail account, but for some reason I have not received a registration key.  It's been over a month since I made the request.   

I am a college instructor and have used the program in the past and did not have difficulties in getting a key, however this time I have not gotten one for whatever reason.  

Not sure what the problem is.  

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Edited: Tuesday, February 11, 2014 by GenoProSupport
Posted Tuesday, February 11, 2014 - Post #33165
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Gamma
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GenoPro version: 3.1.0.0

Last Login: Wednesday, October 7, 2020
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Dear Joe, according to our log, you did requested a registration key and was sent successfully to your gmail account.
Posted Saturday, February 22, 2014 - Post #33228
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GenoPro version: 2.5.4.1

Last Login: Saturday, February 22, 2014
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I feel the same way - there is no number for support and I cannot put in my registration key either. This makes me very suspicious and this was recommended through my professor in order to do an assignment.
Posted Sunday, February 23, 2014 - Post #33231
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 10:15 AM
Posts: 4,887, Visits: 22,770
I replied to your email 22 minutes after receiving it.  I asked you what error you get when you enter your registration key.  I also asked if the date on your computer is correct as GenoPro uses the date of your computer to validate the key.
Posted Thursday, October 23, 2014 - Post #34081
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GenoPro version: 3.0.0.7

Last Login: Monday, August 1, 2016
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I have received my registration key but cannot enter it. The dialog box will not allow me to copy and paste!!
Posted Thursday, October 23, 2014 - Post #34082
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GenoPro version: 3.1.0.0

Last Login: Wednesday, October 7, 2020
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It's probably because you have an already registered version from a site license (university/company). Those special edition do not required an individual registration key.
Posted Tuesday, November 18, 2014 - Post #34216
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GenoPro version: 2.5.4.1
Last Login: Tuesday, November 18, 2014
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Dear Sir/Madam,

I did not use Genopro during my free period. Can I have a 7 day extension?.....Tom
Posted Wednesday, November 19, 2014 - Post #34217
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 10:15 AM
Posts: 4,887, Visits: 22,770
Dear Tom,
Feel free to use the following key 5Y8-D47-AYL-PFT-TMP which is valid for 6 months.



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