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Home » GenoPro Help and Technical Support » Web site and Online services » Uploaded to GenoPro but only see three icons, no family tree


Uploaded to GenoPro but only see three icons, no family tree

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BassetLove
Posted Tuesday, June 16, 2015 - Post #35071
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.0.7
Last Login: Tuesday, October 4, 2016
Posts: 2, Visits: 8
When I uploaded my family tree to GenoPro, I only get a white screen with three icons in the upper left corner, the HOME, INDIVIDUAL TOC, FAMILY TOC. If I click on any of them, I get jumbled up letters but nothing that resembles my family tree.  http://familytrees.genopro.com/BassetLove/Montgomery/default.htm
What have I done wrong?
appleshaw
Posted Tuesday, June 16, 2015 - Post #35072
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 3 hours ago
Posts: 1,584, Visits: 31,835
Do not know why.

If the report works on your own PC try the upload again.

If that does not work then it is possible to use GenoPro FTP program to load directly but thiss should not be necessary
genome
Posted Friday, June 19, 2015 - Post #35074
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 3 hours ago
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I am quite sure I have seen this issue before, albeit some time back. It due to a problem with one of the Configuration Parameters, AutoHideTOCjs,  that is set incorrectly resulting in invalid HTML.  I am also sure it has been fixed.

It looks like you are using the original Narrative Report template/skin built-in to GenoPro 2.5.4.1 .  There have many bugs fixed and many enhancements made since then.  

Download the latest Narrative Report skin from http://support.genopro.com/Topic28332.aspx following CAREFULLY and EXACTLY all the instructions in the 'How To' link given in that post. Then regenerate your report ensuring you use this latest skin.

'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
BassetLove
Posted Wednesday, June 24, 2015 - Post #35078
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.0.7
Last Login: Tuesday, October 4, 2016
Posts: 2, Visits: 8
Legendary Master,
well, third time was a charm!!!! I got it!!!!l
Thank you so much!


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