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Upgrade from 2011 to 2016 - Error 12169

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Author Registration Wizard is not giving $15 upgrade option
Peter
Posted Thursday, November 12, 2015 - Post #36183
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GenoPro version: 3.0.0.7
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I received no error message and was charged the full amount of USD49.  I tried to upgrade 3 times and received the same message each time so was in effect snowballed into the upgrade.  Does GenoPro offer a refund?

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Posted Thursday, November 12, 2015 - Post #36184
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GenoPro version: 3.1.0.1
Last Login: Tuesday, April 29, 2025
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Of course GenoPro offers a refund on accidental double purchases.  In fact, if we notice a double purchase, we refund it without asking, because we know the second purchase was an error.  In your case Peter, you have been billed only once.  I checked the merchant terminal and there is only one transaction from you.  If you ever have been billed more than once, please send me a screenshot of your credit card statement and I will call to make sure you got your refund.

On the side note, I refunded you $34 because your upgrade of GenoPro 2016 should have been $15.  We have a technical bug where some of the old Golden Keys (purchased before 2003) are nor recognized by the script calculating the discount.  As a solution, I added to your account the Supporter package of GenoProX, so you should have received an email as a receipt you are a GenoProX supporter.

I want to personally thank you for being such a long GenoPro user of at least 14 years, and also for supporting our effort to rebuild GenoProX from scratch.  A few days ago, we sent our newsletter only to our GenoProX users.  Since you missed it, feel free to read our development update at http://www.genopro.com/emails/GenoProX-Updates-2015-10.aspx

For those who paid $49 and may have been eligible to the discount at $15, this is my answer: before launching GenoProX, we will run a script in our database to make sure those eligible to the $15 upgrade and give them a credit of $34 of any GenoProX product they wish to purchase.  It is very difficult for us to verify every transaction, however we will make sure those who were entitled an upgrade at $15, however paid extra because they were not aware, or forgot to enter their registration key during the upgrade, will get value for their money.

Edited: Friday, November 13, 2015 by GenoProSupport


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