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Upgrade from 2011 to 2016 - Error 12169

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Author Registration Wizard is not giving $15 upgrade option
Posted Friday, September 25, 2015 - Post #35769
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GenoPro version: 3.0.0.3

Last Login: Wednesday, October 3, 2018
Posts: 8, Visits: 68
Hi

Small problem - I received an email informing me of the new 2016 version & informing me it is a paid upgrade of $US15. It also quoted my reg key for 2011.

Downloaded & installed new version then walked through the Registration Wizard. I double checked it was picking up the correct 2011 reg key.

Unfortunately it does not give me the $15 upgrade price - it starts at full $49 Single User licence.

Thanks for any help you can give.

Here are screen shots of the process.


http://support.genopro.com/Uploads/Images/12a428e5-4300-495f-9fe4-0a3c.jpg

http://support.genopro.com/Uploads/Images/dea705ad-9611-4c17-944c-7dcf.jpg

http://support.genopro.com/Uploads/Images/98d346b3-d9e7-4fb6-a8c8-1644.jpg

http://support.genopro.com/Uploads/Images/2de8679d-9c00-42b6-b81d-1a3c.jpg


Edited: Wednesday, October 14, 2015 by GenoProSupport
Posted Saturday, September 26, 2015 - Post #35774
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
When I try on my machine, I get the $15 price.  Maybe your firewall is blocking the application GenoPro 2016 to access the server GenoPro.com

Can you try the Check for Updates from the Help menu?  This dialog will connect to server GenoPro.com and query for any new updates.  If you get an error with the Check for Updates, then it means your machine cannot connect to GenoPro.com
Posted Saturday, September 26, 2015 - Post #35783
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GenoPro version: 3.0.0.3

Last Login: Wednesday, October 3, 2018
Posts: 8, Visits: 68
You are right - something is blocking it - see screenshot below.

Sorry, I should have mentioned this in my first post - I am running GenoPro through Wine on Linux Mint. There is no firewall or antivirus active. I'm thinking a permissions problem but have no idea how to track or fix it. Do you have any suggestions?

Thanks for any help you can give.

http://support.genopro.com/Uploads/Images/d255ca4d-0a35-4e48-b69d-eeef.png
Posted Saturday, September 26, 2015 - Post #35784
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
Thanks for the info regarding Linux /w Wine.  I will work on a fix tomorrow.

FYI: The error 12169 is ERROR_WINHTTP_SECURE_INVALID_CERT:
Indicates that a certificate is invalid (equivalent to errors such as CERT_E_ROLE, CERT_E_PATHLENCONST, CERT_E_CRITICAL, CERT_E_PURPOSE, CERT_E_ISSUERCHAINING, CERT_E_MALFORMED and CERT_E_CHAINING).
Sourcehttps://msdn.microsoft.com/en-us/library/windows/desktop/aa383770(v=vs.85).aspx
Posted Monday, September 28, 2015 - Post #35794
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
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Hi Phil,
I made an update for you: http://www.genopro.com/download/InstallGenoProPhil.exe

It is very difficult for me to test if the code works because I do not use Wine. Can you please try this update and let me know if you get the price of $15?  If so, please DO NOT PURCHASE your upgrade of GenoPro 2016; I will give you for free the package SPONSOR GenoProX Expert as a token of my appreciation for taking time to report the issue.

Thanks.
Posted Monday, September 28, 2015 - Post #35795
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GenoPro version: 3.0.0.3

Last Login: Wednesday, October 3, 2018
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Yes!! Works beautifully - see screen-shot below.

Thank you very much for your prompt replies and action - it is almost as appreciated as much as your offer of the package SPONSOR GenoProX Expert.

I'm so glad I checked my mail before going to bed.

Cheers

Phil


http://support.genopro.com/Uploads/Images/c917e5f9-ad4b-4838-94f5-8062.png
Posted Monday, September 28, 2015 - Post #35796
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
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Thanks for your quick response.  I sent you your package for GenoPro 2016 and GenoProX.

By the way, I will also update the icons, so in case the transparency does not work well, they will look better.  The whole UI on Windows has been one hack after another.  GenoProX is built using the Qt framework with uses PNG images with alpha channels.
Posted Monday, September 28, 2015 - Post #35797
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GenoPro version: 3.0.0.3

Last Login: Wednesday, October 3, 2018
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Brilliant - thank you again.

I can now continue documenting our dodgy ancestors.

Cheers

Phil
Posted Monday, September 28, 2015 - Post #35798
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
Are you using GenoPro for animal pedigree?  If so, I would love to hear suggestions for you?  GenoProX will have a module to do professional animal pedigree, and I wonder what type of information you wish to store for an animal.
Posted Monday, September 28, 2015 - Post #35805
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GenoPro version: 3.0.0.3

Last Login: Wednesday, October 3, 2018
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No - sorry. That was 'dodgy' as in 'not so illustrious' (I'm in Australia & have a couple of links to the original convicts) not 'doggy'.

Thanks again for all your help.


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