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Registration key and Pre-Purchase
Registration key and Pre-Purchase
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Problem with my registration key and pre-purchasing GenoProX
2185860
Posted Monday, August 10, 2020
-
Post #40706
Forum Newbie
Customers
Last Login: Wednesday, August 19, 2020
Posts: 2,
Visits: 3
Hi there,
I just
purchased GenoPro
in order to pre-
purchase
GenoProX
, as the website says that I need to be an existing customer with a
registration key
in order to pre-purchase. However, after buying the product and entering the registration key that I got, when I try to pre-purchase GenoProX, I get an
error
message that says "You cannot
upgrade
from this version of GenoPro." Since I have a
Mac
, I can't even use the current software on my computer, but simply purchased it in order to be able to pre-purchase the new software, which I now seem to be unable to do, for some reason. Can you please
help
? I would love to be able to pre-purchase, or at least get a refund, since I'm stuck with having paid for a product that I can't seem to use (currently) in any way.
Thanks so much,
Kathryn Shanks
P.S. The site also seems to not be allowing me to purchase anything (including the original GenoPro) except in Euros.
https://genopro.com/buy/?
version=crowdfunding&package=
Supporter
Tags:
GenoProX
,
purchase
,
registration key
GenoPro dev2
Posted Tuesday, August 11, 2020
-
Post #40709
Junior Member
Gamma
Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 9, 2022
Posts: 14,
Visits: 140
Hi
Kathryn,
Yes, the site doesn't allow you to pre-purchase a GenoProX with a
GenoPro 2020
key because GenoPro 2020 already includes credit towards GenoProX, so no need to double spend.
See at the very bottom of the GenoPro purchase
page
it
states
:
"**
The full amount of your purchase of GenoPro 2020 will be credited towards GenoProX (when available)."
So that is why it will not accept that key. Thank you for your support!
Many people have success running GenoPro 2020 on their Mac. There are several ways to accomplish this. One is using an app called CrossOver for the Mac
https://www.codeweavers.com/products
which you can try for free.
Another is running a Windows Virtual Machine, using Parallels Desktop (
https://www.parallels.com/)
, VMware Fusion (
https://www.vmware.com/products/fusion.html)
, or VirtualBox (
https://www.virtualbox.org/).
Keep in mind that Microsoft doesn't force you to register a Windows 10 license. You can continue to run Windows 10 on a virtual machine without being forced to purchase a license.
You can also dual boot with Apples Boot camp (
https://support.apple.com/boot-camp
).
We do have a page with some tips at:
https://genopro.com/faq/is-there-a-macintosh-version-of-genopro.aspx
If you do really rather have a refund, do let us know.
Best regards,
GenoPro Team
2185860
Posted Thursday, August 13, 2020
-
Post #40713
Forum Newbie
Customers
Last Login: Wednesday, August 19, 2020
Posts: 2,
Visits: 3
Oh wonderful! I did somehow miss that bit
about
GenoPro2020 including pre-registering for GenoProX. That will work just fine, I don't need a refund. Thank you, and really appreciate the
tips
on using current program on a Mac.
-Kathryn
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