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Registration key and Pre-Purchase
Registration key and Pre-Purchase
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Problem with my registration key and pre-purchasing GenoProX
2185860
Posted Monday, August 10, 2020
-
Post #40706
Forum Newbie
Customers
Last Login: Wednesday, August 19, 2020
Posts: 2,
Visits: 3
Hi there,
I just
purchased GenoPro
in order to pre-
purchase
GenoProX
, as the website says that I need to be an existing customer with a
registration key
in order to pre-purchase. However, after buying the product and entering the registration key that I got, when I try to pre-purchase GenoProX, I get an
error
message that says "You cannot
upgrade
from this version of GenoPro." Since I have a
Mac
, I can't even use the current software on my computer, but simply purchased it in order to be able to pre-purchase the new software, which I now seem to be unable to do, for some reason. Can you please
help
? I would love to be able to pre-purchase, or at least get a refund, since I'm stuck with having paid for a product that I can't seem to use (currently) in any way.
Thanks so much,
Kathryn Shanks
P.S. The site also seems to not be allowing me to purchase anything (including the original GenoPro) except in Euros.
https://genopro.com/buy/?
version=crowdfunding&package=
Supporter
Tags:
GenoProX
,
purchase
,
registration key
Threaded View
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Registration key and Pre-Purchase
By
2185860
(
Monday, August 10, 2020
)
Hi Kathryn, Yes, the site doesn't allow you to pre-purchase...
By
GenoPro dev2
(
Tuesday, August 11, 2020
)
Oh wonderful! I did somehow miss that bit about GenoPro2020 including...
By
2185860
(
Thursday, August 13, 2020
)
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