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Registration key and Pre-Purchase

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Author Problem with my registration key and pre-purchasing GenoProX
Posted Monday, August 10, 2020 - Post #40706
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Last Login: Wednesday, August 19, 2020
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Hi there,

I just purchased GenoPro in order to pre-purchase GenoProX, as the website says that I need to be an existing customer with a registration key in order to pre-purchase. However, after buying the product and entering the registration key that I got, when I try to pre-purchase GenoProX, I get an error message that says "You cannot upgrade from this version of GenoPro." Since I have a Mac, I can't even use the current software on my computer, but simply purchased it in order to be able to pre-purchase the new software, which I now seem to be unable to do, for some reason. Can you please help? I would love to be able to pre-purchase, or at least get a refund, since I'm stuck with having paid for a product that I can't seem to use (currently) in any way.


Thanks so much,
Kathryn Shanks

P.S. The site also seems to not be allowing me to purchase anything (including the original GenoPro) except in Euros. https://genopro.com/buy/?version=crowdfunding&package=Supporter

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