GenoPro Support Forum

Some time ago I tried in vain to upload full reports from Genopro to my personal webspace on Freeserve.  On each occasion a number of files would upload and then the system would time me out.  Technical support from Freeserve were as stumped as I was although they suggested it might be a problem with the hardware firewall installed in my router.

On the next upload attempt I noticed that for each file upload a different port was being looked at and the system would fail after using only four or five.  I then configured the hardware firewall to allow port scanning and this fixed all the upload problems.  I also have a software firewall and other security measures in place which have so far prevented any nasties from scanning my ports.  A useful tool to check your system is 'leaktest' from grc.com - just for your peace of mind if you do allow port scanning.

I have now changed ISP but can still quite happily upload full reports to my personal web space although I haven't tried the GenoPro family tree site yet.

Your problem seems to have some similarities to the one I had so I am hoping that this info might just help.

Best wishes

My guess is it is a problem with your Internet Service Provider (ISP) caching the HTTP requests.  For instance, each time a picture is uploaded, GenoPro fetches the page upload.ashx.  Although the same the same page (upload.ashx) is requested many times, its content is different from one request to another.  Is is possible your ISP remembers the value of one page, which causes errors further down the road.  The size of your picture may have something to do with the policies of page caching.  For instance, a page of one kilobyte is not worth caching, but a page of one megabytes is worth remembering in the cache.

As far as I can remember, upload error always occurred with one of the ship manifest pics.  All of those pictures have a # in the name.  I removed all the pictures on the report with a # in the name and was able to upload entire report successfully.  I renamed all those pics to remove the # and will add them back to the report and try to upload again to test my theory.

I tried deleting that file and it stopped on a new file, much earlier into the session this time, same error message.  I did notice before the new build that the error message did not stop on the same file every time, but I thought I would give it a try anyway.  I am at a loss, since after reading, the 12019 error can mean so many things (most of which are way over my head).

The error 12019 is named ERROR_INTERNET_INCORRECT_HANDLE_STATE, which means the following according to Microsoft:

The requested operation cannot be carried out because the handle supplied is not in the correct state. Source support.microsoft.com

Another website claims the error may be caused by transient network issues with the following defintion:

Synchronization failed due to a device software error. Contact your network administrator. Source KBalertz.com

The bottom line is this error is some corrupted data.  The value 13369360 dependends on the first error 12019 which I have no idea what it means.

When you publish, do you always get this error while uploading file ShipManifest14May1911pg0127line23.jpg?  If you still get the problem, I am willing to give a try using your complete genealogy tree.  You will have to send me everything, including all the pictures.

Edited: Tuesday, September 26, 2006 by GenoProSupport

[500.78] Unable to write file 'http://familytrees.genopro.com/denisea3465/Test18f/pictures/ShipManifest14May1911pg0127line23.jpg'.
  Unable get HTTP response info (error 12019:13369360)

Thank you for your continued assistance!