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Customers
GenoPro version: 2.5.3.9
Last Login: Saturday, May 14, 2011
Posts: 2,
Visits: 13
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I don't think this program will meet my needs... how do I cancel my membership?
Edited: Friday, September 4, 2015 by
GenoProSupport
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Everyone is free and encourage to try to the software first before purchasing. We offer extended trial when asked and the software is still even working after expiration unless you need to save your files so we don't have to refund customer.
Can you explain more yourself why the software doesn't fit anymore your needs?
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Customers
GenoPro version: 2.5.3.9
Last Login: Saturday, May 14, 2011
Posts: 2,
Visits: 13
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I realise now that it is only suitable for a small family tree, as my 250 person tree is not readable. The auto arrange puts people on top of one another and it is too difficult to correct this manually
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 1,584,
Visits: 31,834
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You should have no difficulty with only 250 individuals. My main project has over 10 times that number. If you have looked at your data it sounds as though you have imported a gedcom file. For any size this will look a mess initially but there has been a lot of advice on this forum about cleaning this up..
Make use of the separate displays (genomaps); they can be used as temporary work areas.
If you choose an ancestor you can Select Descendants and Move them to a new display. They will still be linked to the rest of the tree. This means that you can 'pull' over related family. If you select an individual on the new display and press the key 'V' this will bring over the immediate family. In this way it is fairly straightforward to sort out the apparent ball of string produced by gedcom import.
You may find it advisable to separate the data into two distinct genomaps, which will of course be linked, as you are slightly above the recommended level of 200 individuals for a display. Not essential; I have 400 on some.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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757525 (04-Jan-2011)
The auto arrange puts people on top of one another and it is too difficult to correct this manually
The auto arrange have it's limitation but on big tree you probably want to place them manually anyway...
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886,
Visits: 22,775
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886,
Visits: 22,775
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858970 (16-Mar-2011)
I have tried numerous times to cancel my purchase w/o success. Plse refund my purchase price. The one problem, I read that it was impossible to download to a Mac computer. i have a Mac computer, therefore, I was unable to use this program. Thanks.
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 1,584,
Visits: 31,834
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Have you looked on this forum for information on running GenoPro on a Mac? There are various options you could explore.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Hi, when you purchase GenoPro you receive the key automatically. The key is attached to an account using your email. There is no purchase with the email you currently wrote.
If you purchase with an invalid email address we can fix that. I've look in the database for your name and did found a sale using your AOL email, so I've merge both account and send your key to your Gmail account.
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Customers
GenoPro version: 2.5.4.1
Last Login: Wednesday, July 11, 2012
Posts: 3,
Visits: 3
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Yes, because when I originally signed up with my aol account I received nothing so I tried again with another email account. At this point it is too late because my assignment is past due. If you could refund me my payment that would be greatly appreciated as I tried and tried to get it to work and contact your company prior to this. Thank you for your understanding and cooperation.
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