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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Sunday, March 2, 2025
Posts: 141,
Visits: 1,200
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My opinion for what it's worth, I wouldn't refund a cent.
It looks suspiciously like the assignment was completed and now he wants his money back!
It really annoys me when people do this. There is plenty of opportunity to test GenoPro before purchase.
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Customers
GenoPro version: 3.1.0.1
Last Login: Tuesday, December 29, 2020
Posts: 2,
Visits: 43
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I agree completely with bogistad, not to often you get a company as "Fair Dinkum" as genopro,
I have been around for awhile and I can say IO've had nothing but top treatment.
Best RegardsWal Rutherford
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Customers
GenoPro version: 2.5.4.1
Last Login: Wednesday, July 11, 2012
Posts: 3,
Visits: 3
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Well for your information, for what it is worth. I purchased and waited and waited for the registration key to come to my email and it never did. At that point, I had to use a friends computer to complete the assignment which I had to travel over an hour to get to. I tried contacting the company numerous times and was unsuccessful because again, their system would'nt send me the information needed to do so. With that being said, I will go ahead and file a compaint through the BBB as I think this is a very unprofessional way to deal with customers and I believe the customer service I have received has been horrible.
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Customers
GenoPro version: 2.5.4.1
Last Login: Wednesday, July 11, 2012
Posts: 3,
Visits: 3
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Also for your information, instead of being a cheap ass, my plan was to purchase the software right off the bat. However, that didn't work for me. Thank you for your opinion though.
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 13 hours ago
Posts: 1,585,
Visits: 31,852
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Sorry to hear you have had trouble getting registered. As a long time user and observer on this forum I can say you are not the first who has had trouble. However it seems that the problems are usually at the user end; either firewall blocking messages or users having different email addresses. I see from Jean Claude's message that you were originally communicating from AOL, which seems to cause more problems than many other ISPs.
According to the forum you joined in the middle of May but did not raise a query here until the beginning of July. I think this is what has caused some people to make adverse comments.
I can only say that my experience is that GenoPro is unusual in providing understanding support.
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, April 30, 2013
Posts: 1,
Visits: 6
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I have just bought one registration key. Invoice Number: 43512. My credit card account was charged 2 times. Please refund one of the charges immediately.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 3 hours ago
Posts: 4,886,
Visits: 22,776
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1251958 (27-Apr-2013)
I have just bought one registration key. Invoice Number: 43512. My credit card account was charged 2 times. Please refund one of the charges immediately.I refunded your second purchase without asking you about it. Can you please confirm you have been refunded your second purchase?
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GenoPro version: 2.5.4.1
Last Login: Friday, November 28, 2014
Posts: 1,
Visits: 2
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I signed up for the free 14 day trial. How do I cancel the account?
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 13 hours ago
Posts: 1,585,
Visits: 31,852
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Genopro is very relaxed about this sort of thing. If you do not wish to continue, then do not use any more. You can just uninstall the software
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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There is nothing to do after the 14 days, we do not have any credit card number. If you really wish to delete your account I can do that but that would also remove your forum account and the last message you just wrote.
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