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Password not working
Password not working
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My GenoPro password is not working
Blackkite
Posted Saturday, January 22, 2011
-
Post #27422
Forum Newbie
Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, March 31, 2022
Posts: 7,
Visits: 251
I have downloaded the new
Genopro 2011
And I have problems backing up on line.I enter my username and password corectly but when I klicjk
backup
it terlls me the password you entered is incorect would you like us to
send
you the corect one by Email
I go to my Email and the password is the same then Itry again and the same thing comes up WRONG PASSWORD
What I do wrong can someone
help
please
Christopher the Greek
Edited:
Sunday, January 23, 2011 by
GenoProSupport
GenoProSupport
Posted Sunday, January 23, 2011
-
Post #27423
Legendary Master
Administrators
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Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
Thanks for reporting the bug. The bug occurred when a long password was converted from ANSI/MBCS to
Unicode
, and some of the characters were truncated. I fixed this bug and will post an
update
today or tomorrow.
Edited:
Sunday, January 23, 2011 by
GenoProSupport
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