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Home » GenoPro Help and Technical Support » Sales and Licensing Questions » Incorrect invoice


Incorrect invoice

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Author 3 keys taken out not 1
914732
Posted Thursday, May 26, 2011 - Post #28439
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GenoPro version: 2.5.3.9
Last Login: Friday, December 23, 2011
Posts: 2, Visits: 14
HI

I have purchesed Genopro today for ONE licence and the system has sent me 3 keys and genopro is trying to take 3 times the money out of my account. I am in the UK and cannot phone USA.

I have tried to contact via email, but there is only the 'noreply' button

What do I do to get this error corrected?

I only want and need one copy

Colin Gibson
GenoProSupport
Posted Friday, May 27, 2011 - Post #28440
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887, Visits: 22,766
You made one purchase in USD and two in EUR.  I refunded your two transactions in Euro.

By the way, GenoPro displays a message if you already purchased a permanent key and attempt to purchase another one.  I am curious if you have seen the message below:

http://support.genopro.com/Uploads/Images/bcf5a06a-5b77-4d29-8890-d39b.png
914732
Posted Friday, May 27, 2011 - Post #28443
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Customers
GenoPro version: 2.5.3.9
Last Login: Friday, December 23, 2011
Posts: 2, Visits: 14
HI

First thanks for resolving this so quickly. No I did not get the message. the first time I tried which is the doller one I got an error message so tried again a few minutes later having re put in my CC details. Changed the payment to euros on that one.  This went through in one click. they got the key to than and to my horror a few minutes later two more keys

Thinks got wrong I guess, but thanks again for dealing with it quickly, the software is very useful for what I am doing and will be recommending it to some colleuges in the near future

Colin
GenoProSupport
Posted Monday, May 30, 2011 - Post #28453
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Saturday, May 11, 2024
Posts: 4,887, Visits: 22,766
Thank you for the feedback.  If anything else, just contact us.


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