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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 7:52 PM
Posts: 4,886,
Visits: 22,782
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I downloaded the file 006 Род Шматиных.gno and it is filled with zeroes. This is the case of a hardware failure where the storage system lost the 1s and 0s, not a bug in GenoPro.
By the way, I compressed the file 006 Род Шматиных.gno and it is 226 bytes, including the file info (name, size, date) which takes most of the space. In other words the .gno file is completely empty. I understand what is going on. I had once a hard drive failure and permanently lost some data. Check if you have a backup on another computer, or a .gno file you sent to someone by email. Maybe you can recover your work from there. When saving to disk, GenoPro always save TemporaryBackupYYMMDD.gno in case there is a crash or a power failure while saving. Maybe you could find one of those file.
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Customers
GenoPro version: 3.0.0.7
Last Login: Saturday, November 5, 2022
Posts: 1,
Visits: 3
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Dear Geno_Pro support and collegues-users! Please, help me, the job of 7 years is brocken... My Notebook switched of itself with opened GenoPro file. And now i cant open it (but the size of the file is the same like it was before crush). I uploaded it on cloud disc https://disk.yandex.ru/d/5c2Yn2fAWYPBbAIf any one of you (support or user) can download and restore it, please write me on my email point-of-turn@mail.ruPLEASE! This tree is devoted to my 2d great granfather Yakov Ivanovich Shmatin (1881-1945) line. I have the tree in Geni.com, but... a lot of family recordings and memories were in "COMMENT" inside each person. They write about problem: "Opening file 'D:\001 Родословная+\2)ШУМИЛИНЫ\001 Шумилиных-Миннеманн-Рульен.gno'...
Чтение файла 'D:\001 Родословная+\2)ШУМИЛИНЫ\001 Шумилиных-Миннеманн-Рульен.gno'...
Проверка данных...
Итог импорта
3 GenoMaps
274 Individuals
111 Families
376 PedigreeLinks
8 Labels
Импорт завершён. Количество ошибок - 0!
Opening file 'D:\001 Родословная+\2)ШУМИЛИНЫ\006 Род Шматиных.gno'...
Чтение файла 'D:\001 Родословная+\2)ШУМИЛИНЫ\006 Род Шматиных.gno'...
The file you are trying to open contains only zeroes. In other words, there is absolutely no meaningful data in that file, just 48,725 bytes each having a value of zero. If you open that file with Notepad, you will see only blanks.
What happened?
Well, the storage medium you have stored this file failed and it lost everything in that file. Such hardware failures are typical on removable storage such as flash cards and USB thumb drives. Please do not contact GenoPro how to recover that file because there is nothing we can do about it.
What you can do:
1. Search your computer for any .gno files. GenoPro has a built-in dialog from the File menu to search all folders and drives. Maybe you have another copy of that file on your computer.
2. Search your Inbox and Backup at GenoPro from the File menu. GenoPro offers free backups.
3. Maybe you sent this file by email to someone else. Check your mail software for any message you sent which may contain a family tree / genogram, or if you remember the contact you sent the file, please contact him/her and ask to resend your .gno file.
4. Maybe you made a backup of your family tree / genogram to a CD/DVD, external drive or on another computer.
Good Luck!
@
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 11 hours ago
Posts: 3,426,
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If you compare your hex dump with one from a non-corrupt .zip/.gno you can see that what appears to be a standard header starts at offset 0x200 in your corrupted file. For example here is a dump from a version of HarryPotter.gno
 I suggest it is worth deleting bytes down to that point in your file ( i.e. 00000200) and saving the result and see if it will then open successfully. However since you appear to have an extra block of data, perhaps a directory block, at the start, perhaps you have lost one from the end, but it is worth a try anyway.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Edited: Thursday, March 30, 2017 by
genome
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Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
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Appleshaw,
The problem is the latest file cannot be extracted using a zip extractor. Something is wrong with it, otherwise I would have tried what you suggest. It seems to have some prefixed wrappers as you can see in the hexdump. and because the .zip file probably has checksums etc stripping of the prefix isn't that straight forward to create a .zip file that can be extracted from. Hence the reason for asking GenoproSupport what the current status was, as he said he has had similar reports recently. |
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 9 hours ago
Posts: 1,585,
Visits: 31,899
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Phil
Have you attempted to clean the file yourself? If you open in a text editor the xml format of the latest file that works you will have a template to show what the file should look like.
Then you need a text version from the latest file. It might be possible to extract it from that hexdump but I would first try a zip extractor. Rename (a copy) of the file as .zip and see what happens.
If you can do this then you can save the output as .xml and, fingers crossed, try GenoPro.
I don't like to say this, because I do not always remember, but GenoPro online back-up is a fantastic feature.
Best of luck
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Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
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Any further progress on this GenoproSupport?Regards, Phil.
Edited: Thursday, March 30, 2017 by
pep79
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Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
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Hi GenoProSupport,
The .gno file looks like the original contents are there, and not empty. Its just that the contents seems to be wrapped in sections that have multiple TemporaryBackup filenames in it in front of the original file Document1.gno I've attached a hexdump.jpg screen dump. I can send you the .gno file by email file you like. I have other files in the same directory, like folders, images etc, etc and they all seem to be ok. All the files have contents, not empty files. |
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 7:52 PM
Posts: 4,886,
Visits: 22,782
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This is strange. I got 3 emails in the last 3 days about an identical problem. The code to save GenoPro (.gno) files has not changed in more than a decade. I suspect all of those errors are from SD cards or USB memory drives which are inherently unreliable. Back in the days of floppy disks, I was getting the same kind of emails / support tickets regarding lost files on floppy disks.
If you want to see if all your data has been lost, try opening the .gno file with Notepad. If all is blank (typically zeroes) then there is nothing I can do. If you see a bunch of different symbols, then there is some hope some of the data may be recovered. I am curious... do you have other files in the same folder as the .gno file? If so, are those files valid or their contents have been replaced with zeroes the same as your .gno file?
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Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
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Hi support forum.I have a problem. My latest .gno file has disappeared. I was using an SD card at the time and it failed for some reason and the card's filesystem was corrupted and disappeared. I used Wondershare data Recovery to recover all the files except my original Document1.gno file was missing. I assume is wasn't able to be saved properly when the card failed? I have read the forum post: http://support.genopro.com/Topic29408.aspx?Keywords=temporaryBackup#bm29436I have a number (111) of temporaryBackup files, but as I said my latest original Document1.gno file is missing. If I try to open the latest TemporaryBackup file and most of the older .gno files from windows explorer Genopro just flashes briefly and disappears for all but very few of very oldest temporary backup files. The latest temporary backup file I have is one day before I successfully used it last. "Document1.TemporaryBackup20170129.gno" I have copied the latest file and renamed the .gno to .zip but it is not recognised as a zip file. If I do the same for a file I can open in genopro I can extract the data.xml from it by opening it. If I look at the "Document1.TemporaryBackup20170129.gno" in a hex editor it seems to have some sort of wrappers around the data.xml contents that include multiple temporaryBackup filenames above the Data.xml name (if that makes any sense)? The Temporary backup files range in size from 1415k to 1548k. I'm wondering if the recovery needs to understand that the .gno files are .zip files actually? It seems strange because some of the temporary backup files can be opened and work properly. I can send you the latest Document1.TemporaryBackup20170129.gno file if it possible to recover the data in it? Where can I email it to? Regards, Phil
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Edited: Thursday, March 23, 2017 by
376909
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Administrators
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 7:52 PM
Posts: 4,886,
Visits: 22,782
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The file 815 Mezei1 Lajos,Lorincz,mordechai.gno is another PNG file. Just change the extension from .gno to .png and you will see it is a scan of some religious document.The second file, New GenoPro Document.gno, is an empty document with 0 bytes. There is absolutely nothing in it. It was probably created from Windows' context menu to create a new document. This feature came built-in with the MFC framework which is not working properly. When you wish to create a new GenoPro document, use GenoPro and click on Save or Save As, rather than creating a document from the Windows shell.
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