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Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
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Administrators
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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I searched all my emails, including the deleted emails, of September 12 and was unable to find a .gno attachment. By the way, I receive about 500 emails per day, so sometimes I may miss one. Can you please resend the .gno file by email? Thanks.
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Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
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I have sent an e-mail as you requested on Sept 12th, but to 'service@genopro.com' not in this forum. No-one replied so I looked at the message and saw e-mail sending option in it.
I wanted to resend the message and got an auto-message that this option to send an e-mail was withdrawn.
Can you please reactivate where I can send to you an e-mail in this forum/
Thanking You.
Jacob Mezei
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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57973 (11-Sep-2015)
Attached a brand new .gno file I just created. It doesn't openCan you please send me the .gno file by email? I will investigate the issue.
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Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
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Attached a brand new .gno file I just created. It doesn't open
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Administrators
Moderators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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If you have any old .gno file, GenoPro 2016 will be able to open it. GenoPro can only open its files, as it cannot interpret a .png or a .jpeg file as family tree.
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Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
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Hello Master,
No unfortunately I don't have any trace. I even looked thru my Recycle bin.
I'll have to reconstruct
I didn't realize, I removed the old gno program. I have downloaded the new 2016, and I was able to create a new gno file, which I was not able in the old program.
Now I realize that I cannot open the new file, just as I wasn't able to open and old one. I created a file, gave it a name. That's all it does not open. I am attaching the new 2016 blank file.
What can I do?
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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Do you have other emails you may have done a backup to our server, or someone to whom you sent your family tree by email, or some external USB/Flash drive, or some old computer?
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Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
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I searched all the files and none opens with the correct name. The file opens for a split second with a gno shaded page and disappears.
It seems the best I can do, is cry goodbye.
Thanks a million for your efforts to help.
Jacob Mezei
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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Any file which was saved as a .png was NOT a GenoPro file. GenoPro cannot reconstruct a family tree from a .png or a .jpeg. Have you tried the "File Find" dialog which will search all your drives and folders for any .gno file?
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