|
|
|
|
Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
|
Attached a brand new .gno file I just created. It doesn't open
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 4,886,
Visits: 22,777
|
57973 (11-Sep-2015)
Attached a brand new .gno file I just created. It doesn't openCan you please send me the .gno file by email? I will investigate the issue.
|
|
|
|
|
Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
|
I have sent an e-mail as you requested on Sept 12th, but to 'service@genopro.com' not in this forum. No-one replied so I looked at the message and saw e-mail sending option in it.
I wanted to resend the message and got an auto-message that this option to send an e-mail was withdrawn.
Can you please reactivate where I can send to you an e-mail in this forum/
Thanking You.
Jacob Mezei
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 4,886,
Visits: 22,777
|
I searched all my emails, including the deleted emails, of September 12 and was unable to find a .gno attachment. By the way, I receive about 500 emails per day, so sometimes I may miss one. Can you please resend the .gno file by email? Thanks.
|
|
|
|
|
Customers
GenoPro version: 3.0.0.2
Last Login: Tuesday, June 12, 2018
Posts: 11,
Visits: 30
|
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 4,886,
Visits: 22,777
|
The file 815 Mezei1 Lajos,Lorincz,mordechai.gno is another PNG file. Just change the extension from .gno to .png and you will see it is a scan of some religious document.The second file, New GenoPro Document.gno, is an empty document with 0 bytes. There is absolutely nothing in it. It was probably created from Windows' context menu to create a new document. This feature came built-in with the MFC framework which is not working properly. When you wish to create a new GenoPro document, use GenoPro and click on Save or Save As, rather than creating a document from the Windows shell.
|
|
|
|
|
Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
|
Hi support forum.I have a problem. My latest .gno file has disappeared. I was using an SD card at the time and it failed for some reason and the card's filesystem was corrupted and disappeared. I used Wondershare data Recovery to recover all the files except my original Document1.gno file was missing. I assume is wasn't able to be saved properly when the card failed? I have read the forum post: http://support.genopro.com/Topic29408.aspx?Keywords=temporaryBackup#bm29436I have a number (111) of temporaryBackup files, but as I said my latest original Document1.gno file is missing. If I try to open the latest TemporaryBackup file and most of the older .gno files from windows explorer Genopro just flashes briefly and disappears for all but very few of very oldest temporary backup files. The latest temporary backup file I have is one day before I successfully used it last. "Document1.TemporaryBackup20170129.gno" I have copied the latest file and renamed the .gno to .zip but it is not recognised as a zip file. If I do the same for a file I can open in genopro I can extract the data.xml from it by opening it. If I look at the "Document1.TemporaryBackup20170129.gno" in a hex editor it seems to have some sort of wrappers around the data.xml contents that include multiple temporaryBackup filenames above the Data.xml name (if that makes any sense)? The Temporary backup files range in size from 1415k to 1548k. I'm wondering if the recovery needs to understand that the .gno files are .zip files actually? It seems strange because some of the temporary backup files can be opened and work properly. I can send you the latest Document1.TemporaryBackup20170129.gno file if it possible to recover the data in it? Where can I email it to? Regards, Phil
Tags:
Edited: Thursday, March 23, 2017 by
376909
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 4,886,
Visits: 22,777
|
This is strange. I got 3 emails in the last 3 days about an identical problem. The code to save GenoPro (.gno) files has not changed in more than a decade. I suspect all of those errors are from SD cards or USB memory drives which are inherently unreliable. Back in the days of floppy disks, I was getting the same kind of emails / support tickets regarding lost files on floppy disks.
If you want to see if all your data has been lost, try opening the .gno file with Notepad. If all is blank (typically zeroes) then there is nothing I can do. If you see a bunch of different symbols, then there is some hope some of the data may be recovered. I am curious... do you have other files in the same folder as the .gno file? If so, are those files valid or their contents have been replaced with zeroes the same as your .gno file?
|
|
|
|
|
Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
|
Hi GenoProSupport,
The .gno file looks like the original contents are there, and not empty. Its just that the contents seems to be wrapped in sections that have multiple TemporaryBackup filenames in it in front of the original file Document1.gno I've attached a hexdump.jpg screen dump. I can send you the .gno file by email file you like. I have other files in the same directory, like folders, images etc, etc and they all seem to be ok. All the files have contents, not empty files. |
|
|
|
|
Customers
GenoPro version: 3.0.0.6
Last Login: Friday, April 21, 2017
Posts: 9,
Visits: 50
|
Any further progress on this GenoproSupport?Regards, Phil.
Edited: Thursday, March 30, 2017 by
pep79
|