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Home » GenoPro Help and Technical Support » Web site and Online services » Password Recovery Not Working


Password Recovery Not Working

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johnny part
Posted Tuesday, January 10, 2012 - Post #29636
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When I try to recover my account password of another account, I get the following message:

Password Recovery Error
You password could not be sent because of the following error: 550 SC-001 (SNT0-MC2-F47) Unfortunately, messages from 66.132.129.180 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.


Please fix the problem, I need my password as soon as possible.

Edited: Wednesday, January 11, 2012 by GenoProSupport
johnny part
Posted Wednesday, January 11, 2012 - Post #29639
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I believe the problem occurs when using Hotmail services. I use Hotmail and I need my password. Please fix the problem as soon as possible. Please.
jcmorin
Posted Wednesday, January 11, 2012 - Post #29640
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Thank you for reporting the problem. I suggest you try it again, I've just made a test using a hotmail address and I did receive the message.

Also, hotmail sometimes return an error but for some reason the email is deliver... in the spam folder. Check that folder too.

Edited: Wednesday, January 11, 2012 by GenoProSupport


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