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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Registration Key not working


Registration Key not working

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Author Registration Key not working
DeeEmmTee
Posted Sunday, April 8, 2012 - Post #30005
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GenoPro version: 2.5.4.1
Last Login: Tuesday, April 10, 2007
Posts: 2, Visits: 0
I purchased GenoPro some years ago (can't recall which version)and got a Registration Key in the format XX-XXX-XXX-XXX-XXXXX.

I recently changed my computer (still using Windows XP) and downloaded GenoPro 2.5.4.1.  This displays my trees but if I want to save anything it asks for myRegistration Key ... however my Registration Key it is not recognised.

I must have had an account at some time, however I have changed my email address on a couple of occasions in the last few years and do not recall which one I registered with.


Can you help?  I need the system to recognise my existing Key ... or to generate another that is acceptable.


I can provide my old Registration Key and/or old email addresses if required.


Thanks.

Edited: Monday, April 9, 2012 by GenoProSupport
GenoProSupport
Posted Monday, April 9, 2012 - Post #30007
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 2:09 PM
Posts: 4,887, Visits: 22,761
It appears you are missing the first letter of your registration key.  The typical registration key format is XXX-XXX-XXX-XXX-NNNNN where X is a letter or digit and N is always a digit.

Feel free to use the Account Recovery and send you previous email and we will try to locate your old account.
GenoProSupport
Posted Monday, April 9, 2012 - Post #30009
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 2:09 PM
Posts: 4,887, Visits: 22,761
I received your request for an account recovery and sent your key (starting with 2PA-DK2) by email.
DeeEmmTee
Posted Wednesday, April 11, 2012 - Post #30014
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GenoPro version: 2.5.4.1
Last Login: Tuesday, April 10, 2007
Posts: 2, Visits: 0
Thank you.  All is working again.

Best wishes.




DeeEmmTee


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