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Posted Monday, March 12, 2018 - Post #38610
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GenoPro version: 3.1.0.1

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I am still not convinced that you have installed the updated correctly. I am unsure as to what you refer to when you said you needed to 'update the path to my update'.

Before we continue, please confirm the following checks from my last post. 

  1. After unzipping the  the update into your report skins folder and you then start GenoPro,  the entry \{EN} Narrative Report\* (2018.03.09) {EN} appears in the drop down list of skins in the 'Generate Report' dialogue. 
  2. Under the 'Options' tab of the 'Generate Report' dialogue, you have only ticked the checkbox 'Link to all files from the web'
  3. The home page of the generated report has a line similar to
    This genealogy report was generated by GenoPro® version 3.0.1.0 on 2018.3.10 using modified skin template {EN} Narrative Report (2018.03.09) with code base 2018.03.09
     is displayed

Once you have verified those points, please open your generated report using Google's Chrome browser and navigate to a page where pictures are not displayed correctly for you. Then press the F12 key to obtain the Chrome devtools window.  Click the 'console'  menu header on that window and report here any error messages i.e. messages displayed in red colour.

  1. BTW for the record my name is not Mr/Sir Gnome!, by user id on this forum is 'genome'  and my first name is Ron



'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


Edited: Monday, March 12, 2018 by genome
Posted Tuesday, March 13, 2018 - Post #38612
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genome,

First, I realliy did not intend to offend you and will use "genome" from now on. 

I have followed/verified  first 2 steps that you described and all of my data matches yours.  Regarding step 3,  I oppend a report and clicked on one of the pictures  and a box containing " The requested content cannot be loaded. Please try again later." appeared.   Then I oppened google tool box and found error message "Failed to load resource:     ERR_FILE_NOT_FOUND"  appeared.    Note:  There is some un-editable text on this editor that may confuse this message when posted.  Thanks for your help, Greg
          




 
Posted Tuesday, March 13, 2018 - Post #38613
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The 'File Not Found' is the picture that FancyBox is trying to open.  The Chrome DevTools console should also show the name and path of the file that is not found.  What is it?  It should reside in the media folder of the destination folder for the report.  


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Tuesday, March 13, 2018 - Post #38614
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genome,

I believe the following is what you are looking for:  

/C:/07-1%20Genealogy/..07-1%20Genealogy/Pictures/anderson-jason%202-28-04.BMP:1 GET file:///C:/07-1%20Genealogy/..07-1%20Genealogy/Pictures/anderson-jason%202-28-04.BMP net::ERR_FILE_NOT_FOUND .

It appears to me that the path shows the path I use in Genopro to Familytree files and not the destination path to  report folders that contaiin pictures in html.

Greg.

Different problem:  There is un-editable text showing on the screen I am typing on that should not be there.  Can you tell me how to get rid of it?
Posted Wednesday, March 14, 2018 - Post #38620
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The GenoPro Report Generator uses the original picture location if you have ticked that option in the generate report dialogue, so once again I ask you to check that you have not set the option to link to all files on your computer.

http://support.genopro.com/Uploads/Images/781a52a4-c542-461b-85d1-32c1.png


I also notice that your pictures are in .bmp, or bit map, format.  I strongly urge you to convert your pictures to a more compact format such as .jpg


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Thursday, March 15, 2018 - Post #38622
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Genome,

Thank you for setting me straight about the picture path selection options.

For what ever it is worth, since I do not store pictures on line,  my thought was that by selecting the local picture path the resulting report could be transported/shared with a non-GenoPro user for review purposes. 

Is there an explaination somewhere that explains the purpose of those selection options?

I do apologyze for taking up so much of your time.  

Thanks again for your help.   

Greg
Posted Thursday, March 22, 2018 - Post #38633
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I have uploaded my family tree, but unable to view since message appears as '' You do not have permission to view this directory or page.''

Please Advice.

Thanking you.
Posted Thursday, March 22, 2018 - Post #38634
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Shiran (22-Mar-2018)
I have uploaded my family tree, but unable to view since message appears as '' You do not have permission to view this directory or page.''
In your case, the entire publication was deleted.  There is nothing left in that folder.
Posted Saturday, April 7, 2018 - Post #38677
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Sos, need help how to "REMOVE TREES" i already posted.  FAQ says i can remove via the Control Panel, but none of the posts i created is appearing in my Control Panel.  Can someone please show me how to DELETE posted TREES?

REGARDS
Posted Saturday, April 7, 2018 - Post #38678
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Look in http://collaboration.genopro.com/Account.aspx
There is a table where you can scroll down to Online Publications. If you published to GenoPro that is where you will find reports.
Reports may still be seen on your PC as they will still be in your cache, so try to clear the cache


Edited: Saturday, April 7, 2018 by appleshaw


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