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licenses expired?
licenses expired?
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I bought the program
1183387
Posted Saturday, August 3, 2013
-
Post #32141
Forum Newbie
GenoPro version: 3.0.0.5
Last Login: Thursday, December 17, 2015
Posts: 2,
Visits: 3
I opened up my
family tree
and it's telling me that my license has expired and trying to get me to
purchase
a new one. I purchased a lifetime program. I have the disk and the jewel case to prove it. There was never any mention of five
years
when I bought this program, why have things changed?
IMG_0001.JPG
(
97 views,
1.40 MB
)
IMG_0002.JPG
(
92 views,
1.40 MB
)
IMG_0003.JPG
(
91 views,
1.33 MB
)
appleshaw
Posted Saturday, August 3, 2013
-
Post #32142
Grand Master
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 12:14 AM
Posts: 1,576,
Visits: 31,246
Your
registration
can be found at
http://collaboration.genopro.com/Account.aspx.
It presumably has got lost on your PC so re-enter it
1183387
Posted Sunday, August 4, 2013
-
Post #32144
Forum Newbie
GenoPro version: 3.0.0.5
Last Login: Thursday, December 17, 2015
Posts: 2,
Visits: 3
That is telling me the same thing. It says that I had a temporary license only good for a month and that it has expired. I didn't pay for the disk to have it expire a month later. It says nothing
about
expiring on the jewel case.
appleshaw
Posted Sunday, August 4, 2013
-
Post #32145
Grand Master
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 12:14 AM
Posts: 1,576,
Visits: 31,246
Sorry about confusion. I did not look at your jpgs.The disc does say Licensed by PCTREASURES,INC and I suspect that they are the problem. Can you
contact
them?
I have never known GenoPro issued on a disc - it is a fairly modest
download
. If you purchase from their site then your registration is on their database.
One other point. Google has data about PCTREASURES and GenoPro Gold. This was version 1 which originally was freeware. If your disc contained v.1 and you have upgraded to the
latest version
, as shown on the forum, this would explain what has happened. If this is the case you can still use your data on the original program; however it will ignore some
information
that is recorded in v.2.
Edited:
Sunday, August 4, 2013 by
appleshaw
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