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Home » GenoPro Help and Technical Support » Using GenoPro - How to... » merge my accounts


merge my accounts

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Posted Sunday, December 1, 2013 - Post #32789
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GenoPro version: 2.5.4.1
Last Login: Friday, January 3, 2014
Posts: 1, Visits: 1
I have 2 accounts.  One is paid and the other is this one.  I want to merge my two accounts.  I want to merge my paid account under e-mail account for jjjmartinez@ xyz .net with this one.  However, I want to use the password that I am currently using under the account for jjj50martinez@ xyz .com.  The reason is that I cannot receive a new generated password from GenoPro.  My IP pacbell.net will not allow any e-mail from genopro to reach me.  

Edited: Tuesday, December 3, 2013 by GenoProSupport
appleshaw
Posted Monday, December 2, 2013 - Post #32790
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
Last Login: 4 hours ago
Posts: 1,595, Visits: 32,483
Have you used http://collaboration.genopro.com/Account.aspx ?
You should be able to add/change passwords here, although I have never wanted to so so. This will not copy any saved files to the new account
jcmorin
Posted Tuesday, December 3, 2013 - Post #32792
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GenoPro version: 3.1.0.1
Last Login: Monday, May 12, 2025
Posts: 952, Visits: 10,077
I merged your 2 accounts together.  We do that on a daily basis. 

Edited: Tuesday, December 3, 2013 by GenoProSupport


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