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Did my purchase go through?
Did my purchase go through?
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Author
1106147
Posted Monday, July 7, 2014
-
Post #33729
Forum Newbie
Customers
Last Login: Tuesday, April 12, 2016
Posts: 1,
Visits: 4
Two
years
ago I
purchased
10 licenses and today at 12:15pm ET I attempted to purchase one additional license. When I clicked Get GenoPro, nothing happened, it just stayed on the purchase
information
screen. I clicked Get GenoPro again and I got a message saying something like "GenoPro has detected a duplicate purchase....call your bank if your credit card has been declined....if you don't get a confirmation email check your spam folder." Did my purchase go through? Was the duplicate because of the 10 licenses purchase two years ago, or because I clicked Get GenoPro twice?
Jenny,
Family
Service & Children's Aid Society
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