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User Account Difficulties

Author	My old account is unresponsive
Jakk	Posted Saturday, August 23, 2014 - Post #33833
Famous Writer Customers Gamma GenoPro version: 3.0.1.4 Last Login: Wednesday, November 24, 2021 Posts: 249, Visits: 781	Earlier today, I attempted to log in to investigate a couple of questions I had regarding the program... and it wouldn't accept my username and password. Then, when I tried to do a password reset, the email never made it to my account (either the inbox or the junk mail folder). I created a new account here using an alias of my existing email address (I'm on outlook.com, formerly hotmail.com), and I'm posting from the new account now. My old username is Jakk. I was wondering if GenoPro enforces periodic password changes, because it's the only thing that explains my issues with this. I've always used the same password, and it seems that every time I go for more than a month without logging in, my password doesn't work. I know I'm entering it correctly, and this still happens repeatedly. Any thoughts? GenoPro: Best. Genealogy. Software. Ever. Tags: password, user account

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User Account Difficulties By Jakk ( Saturday, August 23, 2014 )

Looks like the merge was flawless. Many thanks! :) By Jakk ( Friday, September 5, 2014 )

Thanks for the information! I have a gmail account, but I rarely use... By Jakk ( Monday, August 25, 2014 )

You can add emails and managed your key there:... By jcmorin ( Tuesday, August 26, 2014 )

We don't enforce any password change; never. We have issue from time... By jcmorin ( Monday, August 25, 2014 )



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